Claims Client Services Representative - Neurodiversity Hiring Initiative

Specialisterne USA; Mississauga; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work options

Paid volunteer days

Total rewards package

Job summary

Specialisterne USA is recruiting for a Claims Client Services Representative to join our Canada/US program. This full-time, hybrid role offers 36 hours per week with location in Mississauga, ON and Calgary, AB (2 days in person).

The target start date is September 2026. You will deliver exceptional client service, respond to insured losses, and guide customers through reporting options, while collaborating with a supportive team.

Qualifications

• High School Diploma required.
• Willing to work toward adjuster licenses or CIP.
• Knowledge of client service principles.
• Nice to have post-secondary diploma in Insurance.
• Call center experience is a plus.

Responsibilities

• Provide exceptional client service per claims standards.
• Respond to insured losses; collect details and arrange rentals or tows.
• Counsel clients on reporting options for claims.
• Identify scenarios needing further investigation.
• Provide feedback to leadership to improve processes.

Skills

Client service

Communication

Team player

Critical thinking

Problem solving

Education

High School Diploma

Adjuster license candidate

CIP designation (in progress)

Insurance education asset

Tools

Microsoft Suite

Job description

Specialisterne is recruiting!

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

To be eligible to apply, you must have experienced barriers getting and/or maintaining meaningful employment and you identify with one of the following:

• Autism (including Asperger’s and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with Cooperators on a Neurodiversity Hiring Initiative.

As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and investment products, services, and advice to build financial strength and security. With over $56 billion in assets under management, they provide financial solutions and security through property and casualty (P&C) insurance, life insurance, investment management, institutional asset management and brokerage operations. They are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.

Applications must be submitted in full no later than September 18th.

Summary

Title: Claims Client Services Representative

Employment Type: Full-Time

Hours: 36 hours per week

Location: Mississauga, ON and Calgary, AB, Hybrid (2 days per week in person)

Target Start Date: September 2026

Essential Tasks

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement
• Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps
• Responding to client inquiries and counseling them on the different options available in reporting their claims
• Identifying claim scenarios that require further investigation and escalating as required
• Offering feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience

General Skills and Abilities

• Influence change and are committed to continuous improvement, in order to exceed client expectations
• Leverage critical thinking skills to identify problems and proactively propose solutions
• Have strong communication skills that allow you to clearly convey messages
• Are an effective team player who shares knowledge to support your peers

Digital/Technical Skills & Tools

• Intermediate skill level with the Microsoft Suite of applications

Required skill level*

• Basic - e.g., I can do this in simple situations with close or extensive guidance
• Basic to Intermediate
• Intermediate - e.g., I can do this in most situations, with occasional guidance
• Intermediate to expert
• Expert - e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge

• A High School Diploma
• Sound knowledge of client service principles.
• Obtained or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation
• Nice to have (but not required):
  • Having a post-secondary diploma in Insurance is an asset
  • Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset

Experience (Professional, Academic, Personal)

• Nice to have
  • One year of customer service experience
  • Experience working in a call center environment

Additional Information

• Oral communication: Constantly
• Email communication: Hourly
• Instant messaging: Constantly, Teams
• Telephone Communication: Constantly
• Video communication: Weekly
• Interacting with supervisors: Weekly
• Interacting with peers: Daily
• Interacting with customers: Constantly
• Selling or influencing others: N/a
• Training or teaching others: N/a

What employees find stressful about this job

• This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time
• Communicating with and providing support for emotional clients

What employees tend to find motivating/rewarding about this job

• Training and development opportunities to grow your career
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefit

Workplace Support

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment Process

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail
• whenever possible

Equal Opportunity & Access Statement

Specialisterne USA is an equal opportunity employer committed to building an accessible, neurodiversity-affirming, and inclusive workplace. We value the identities, lived experiences, perspectives, and contributions that each person brings to our team. We welcome applicants from all backgrounds, especially those whose experiences deepen our understanding of disability, neurodiversity, inclusion, and workforce access. Employment decisions are based on qualifications, role requirements, merit, and organizational needs. We are committed to providing reasonable accommodations and ensuring an accessible application process for candidates and employees.