Claims Assistant - Hybrid Insurance Admin

iA Financial Group; Vancouver; Hybrid; CAD 48,000 - 55,000; Full time

Job summary

A financial services company based in Metro Vancouver is seeking a Claims Assistant for a one-year contract. You will play a key role in supporting the overall Claims team, with responsibilities including screening emails, sorting incoming mail, and preparing client documents for mailing. The ideal candidate will have excellent communication skills, strong organizational abilities, and 2-3 years of experience in a customer service environment. This position offers a hybrid work model and a competitive salary range between $48,000 and $55,000 CAD annually.

Benefits

Learning and development opportunities

Healthy and inclusive work environment

Access to inspiring workspaces

Qualifications

• 2-3 years industry-related experience or in a high volume customer service environment.
• Bilingual French both written and spoken is an asset.
• Knowledge of medical terminology is a plus.

Responsibilities

• Screen and distribute emails to team members.
• Sort and scan incoming mail for distribution.
• Prepare client documents for mailing.
• Search for client information regarding Returned Mail.
• Call clients for address or payment information.
• Email clients to reply to inquiries.
• Update and verify status of cheque payments.

Skills

Excellent communication skills

Organizational skills

Multi-tasking

Conflict resolution

Customer service

Team player

Education

Completed post-secondary education

Job description

A financial services company based in Metro Vancouver is seeking a Claims Assistant for a one-year contract. You will play a key role in supporting the overall Claims team, with responsibilities including screening emails, sorting incoming mail, and preparing client documents for mailing. The ideal candidate will have excellent communication skills, strong organizational abilities, and 2-3 years of experience in a customer service environment. This position offers a hybrid work model and a competitive salary range between $48,000 and $55,000 CAD annually.