Claims Assistant

Temple Insurance Company; Toronto; Hybrid; CAD 59,000 - 77,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible benefits and pension

Educational assistance programs

Development opportunities

Job summary

Munich Re/Temple Insurance is hiring a Claims Assistant in Toronto to provide essential administrative support to the Temple Claims Department. You will handle data gathering, reporting, and file maintenance while coordinating with brokers, insureds, and partners.

The successful candidate will have strong analytical skills, attention to detail, and the ability to work both independently and in a team in a hybrid office setting. Prior claims knowledge is preferred but not required.

Qualifications

• College or University degree preferred.
• CIP designation preferred but not required.
• 2 years multi-line claims knowledge would be preferred.

Responsibilities

• Support recurring reporting, claims tracking and bordereau processes through accurate data gathering, validation and submission coordination.
• Coordinate communications with brokers, insureds, MGAs, vendors, Accounting and other business partners as required.
• Provide scheduling, meeting, document and general administrative support to the Claims department and VP, Claims.
• Assist in the maintenance of complete, accurate and current electronic claim files, including indexing, naming and uploading documents.
• Accountability for entry/maintenance of aviation claim file data on the Temple claims system including posting reserves, issuing payments and file document management.
• Complete data quality checks and correct or elevate discrepancies in policy, claimant, financial and claim coding information.
• Respond to internal and external claims inquiries.
• Support the Claims Sharepoint and shared mailboxes, including access, submission and routing inquiries.
• Participate in cross-functional initiatives and projects on behalf of Claims, at the request of VP, Temple Claims.
• Promote a customer service orientation.
• Identify recurring operational issues and contribute to practical process improvements, system testing and user acceptance activities.
• Use approved artificial intelligence and automation tools to support routine operational activities, document summarization, data validation, drafting and workflow efficiency.
• Maintain desk procedures and job aids for assigned activities to support consistency and business continuity.
• Provide back-up coverage for other administrative functions during absences or workload peaks.
• Additional tasks/projects as required by VP, Temple Claims

Education

College or University degree

CIP designation preferred

Tools

Microsoft Office

Temple Claims system

Job description

We care for humankind - and that starts with our people

Our greatest strength lies not in what we do - but how we do it. It's the unique individual behind every piece of work who matters the most. Our people make Munich Re a global success. Working at Munich Re gives us access to the depth, breadth, and mindset we want in order to develop our full potential. That's why a career at Munich Re is much more than just a job. It's an invitation to be your very best and make a positive impact on the world.

Overview

Do you enjoy building relationships and working collaboratively in a team environment with both internal, external and global stakeholders? We are hiring a Claims Assistant in Toronto who will be responsible for responsible for providing strong administrative support to the Temple Claims Department.

Your job

• Support recurring reporting, claims tracking and bordereau processes through accurate data gathering, validation and submission coordination.
• Coordinate communications with brokers, insureds, MGAs, vendors, Accounting and other business partners as required.
• Provide scheduling, meeting, document and general administrative support to the Claims department and VP, Claims.
• Assist in the maintenance of complete, accurate and current electronic claim files, including indexing, naming and uploading documents.
• Accountability for entry/maintenance of aviation claim file data on the Temple claims system including posting reserves, issuing payments and file document management.
• Complete data quality checks and correct or elevate discrepancies in policy, claimant, financial and claim coding information.
• Respond to internal and external claims inquiries.
• Support the Claims Sharepoint and shared mailboxes, including access, submission and routing inquiries. .
• Participate in cross-functional initiatives and projects on behalf of Claims, at the request of VP, Temple Claims.
• Promote a customer service orientation.
• Identify recurring operational issues and contribute to practical process improvements, system testing and user acceptance activities.
• Use approved artificial intelligence and automation tools to support routine operational activities, document summarization, data validation, drafting and workflow efficiency.
• Maintain desk procedures and job aids for assigned activities to support consistency and business continuity.
• Provide back-up coverage for other administrative functions during absences or workload peaks.
• Additional tasks/projects as required by VP, Temple Claims

Your profile

Required Education:

• College or University degree preferred
• Chartered Insurance Professional (CIP) designation or progression towards the designation is not required, but preferred.

Preferred Experience

• 2 years Multi-line claims knowledge would be preferred but not required.

Specialized Knowledge and Skills

• Excellent analytical and problem solving skills with business and general insurance acumen.
• Excellent attention to detail is crucial.
• Self-motivated and highly organized with strong communication, interpersonal and time management skills.
• Exceptional computer skills including Microsoft Office.
• Ability to work independently and in a team environment and function well under pressure.
• High degree of flexibility and adaptability to changing environment and situations.

In addition to an exciting job opportunity, we offer the following

• Exposure to challenging projects and development opportunities to grow your skills and career with both local and global colleagues and partners are available.
• A comprehensive total rewards financial program which includes extensive flexible benefits and pension.
• A hybrid work environment in an inspiring physical workplace setting.
• Educational Assistance Programs that continue to recognize your on-going success.

Munich Re/Temple Insurance is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please contact [e-mail] as soon as practical so that suitable accommodations can be arranged.

Our base salary range for this role is between $59,000 to $77,000 per year, plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to internal equity.

This role is located in our Toronto office on 390 Bay St, and we operate in a 3 day in-office hybrid work model. This job posting is for an existing vacancy.

We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.