Claims Advisor, Catastrophe Claims

TD Bank Group; New Brunswick; On-site; CAD 56,000 - 80,000; Full time

Job summary

TD Insurance, part of TD Bank Group, is seeking a Catastrophe Claims Advisor in Saint John, NB. You will adjudicate residential and auto catastrophe claims, guiding customers through the claims process with empathy and accuracy.

Join a team committed to legendary customer experiences and collaborate with internal partners to resolve complex claims promptly, including coordinating appraisals, settlements, and communications with clients after catastrophic events.

Responsibilities

• Investigate, negotiate and settle residential and Auto Catastrophe claims
• Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
• Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
• Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
• When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
• Collaborate with internal partners to ensure legendary customer experiences
• Leverage external vendors when appropriate, both approved and non-approved
• Ensure customer problems are carefully reconciled, escalating issues when necessary

Job description

Work Location

Saint John, New Brunswick, Canada

Hours

35

Line of Business

TD Insurance

Pay Details

$56,400 - $79,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

TD Insurance is a part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we're committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we're dedicated to helping you grow, too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers.

The TD Insurance Catastrophe (CAT) Claims Department is dedicated to supporting our customers at times of catastrophic loss. We work in unison to ensure we deliver the best service in the industry to our clients-our customer obsession has led to our success.

Job Details

If you're a considerate and methodical professional with strong analytical skills, we want you to join our team.

We're there for our customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor, you'll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

What You'll Do

No matter where you work at TD you'll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Catastrophe Claims Team and reporting to the Team Leader, your work will involve a range of complexity and may include the following accountabilities:

• Investigate, negotiate and settle both Residential and Auto Catastrophe claims
• Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
• Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
• Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
• When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
• Collaborate with internal partners to ensure legendary customer experiences
• Leverage external vendors when appropriate, both approved and non-approved
• Ensure customer problems are carefully reconciled, escalating issues when necessary

Experience Growth

Actively participate in performance management processes

Continue professional development with learning maps and external courses, as required

Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams may include:

• Core Residential
• Total Losses
• Auto PD
• Automobile & Residential Claims

Cultivate our Culture of Care

• Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer
• Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
• Participate fully as a member of a team and contribute to a positive working environment

Job Requirements

We're proud to work with a group of diverse colleagues. If you have relevant experi