Claims Advisor Auto

Allstate; Canada; On-site; CAD 60,000 - 94,000; Full time

Job summary

Allstate Canada Group seeks an experienced Auto Claims Advisor to join our team. You will manage auto damage claims from assignment through resolution, ensuring clear communication with customers and timely updates on the claim process.

The role requires 3–5 years of customer service experience, a preferred Bachelor's degree, and knowledge of policy interpretation. Standard hours are Monday–Friday 9:00am–5:00pm MST with some variation to meet department needs, and a competitive salary range.

Qualifications

• Bachelor's degree preferred
• 3–5 years of customer service experience
• Previous auto adjuster experience preferred
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy

Responsibilities

• Manage repairable physical damage claims from assignment through resolution.
• Complete timely customer contact and clearly explain the claim and repair process.
• Review coverage, loss details, damages, estimates, and supporting documentation.
• Make appropriate liability and coverage decisions within role authority.
• Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
• Monitor repairs, supplements, rental needs, payments, and outstanding activities.
• Maintain accurate and timely claim documentation, including clear file notes and next steps.

Skills

Claims Processing

Customer Service

Education

Bachelor's Degree (Preferred)

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 9:00am to 5:00pm MST.

**Note: work hours depend on the needs of the department.

Key Responsibilities

• Manage repairable physical damage claims from assignment through resolution.
• Complete timely customer contact and clearly explain the claim and repair process.
• Review coverage, loss details, damages, estimates, and supporting documentation.
• Make appropriate liability and coverage decisions within role authority.
• Coordinate with appraisers, repair facilities, rental providers, insureds, and third parties to move claims forward.
• Monitor repairs, supplements, rental needs, payments, and outstanding activities.
• Maintain accurate and timely claim documentation, including clear file notes and next steps.
• Identify potential fraud/SIU indicators, coverage concerns, or other red flags and escalation appropriately.
• Recognize when a claim is potentially a Total Loss or Complex Claim and transfer/escalate it promptly to the appropriate specialized team.
• Maintain ownership of assigned PD claims and proactively follow up to avoid unnecessary delays.
• Deliver a positive customer experience through clear communication, timely follow-up, and effective claim resolution.
• Follow established claims handling guidelines, authority levels, quality expectations, and regulatory requirements.

Qualifications

• Bachelors Degree (Preferred)
• 3 - 5 years of customer service experience
• Previous auto adjuster experience preferred
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy

Skills

• Claims Processing
• Compensation

Expected compensation for this role ranges from $ 59,900.00 - 93,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.