Claims Advisor, Accident Benefits

Allstate Canada; New Brunswick; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading home and auto insurer is seeking a Claims Advisor for Accident Benefits. This role involves managing first-party injury claims, interpreting policies, and ensuring customer satisfaction. The ideal candidate will have relevant experience and strong communication skills, thriving in a flexible, supportive environment.

Benefits

Flexible Work Arrangements

Employee Discounts

Good Office Program

Student Loan Payment Matching

Retirement Savings Program

Annual Wellness Allowance

Tuition Reimbursement

Community Involvement Opportunities

Qualifications

• 2-4 years relevant Accident Benefits experience.
• CIP designation or pursuit preferred.
• Insurance knowledge in injury claims preferred.

Responsibilities

• Interpret insurance policies and set reserves on claims.
• Investigate, negotiate, and settle claims via various methods.
• Document files thoroughly and manage customer service expectations.

Skills

Organizational Skills

Time Management

Critical Thinking

Communication

Customer Service

Teamwork

Independence

French Proficiency

Education

Post-secondary Education

Job description

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At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for safety features to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

Who is Allstate :

Allstate Insurance Company of Canada is a leading home and auto insurer dedicated to providing prevention and protection products for every stage of life. Named a Best Employer in Canada for nine consecutive years, we prioritize supporting employees and fostering an inclusive, welcoming culture. We are committed to making a positive impact in our communities through charitable partnerships, employee giving, and volunteerism. Serving Canadians since 1953, our promise is "You’re in Good Hands".

Our culture is built on Opportunity, Flexibility, Community, Diversity, and Family, ensuring employees feel valued, experience growth, and enjoy their work.

Role Designation : Home Based

Benefits of Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus other products and services)
• Good Office program (up to $400 back on office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Retirement Savings Program with employer contributions
• Annual Wellness allowance
• Tuition Reimbursement
• Community involvement opportunities

We are actively hiring a Senior Claim Advisor, Accident Benefits, responsible for handling first-party injury claims.

Accountabilities :

• Interpret insurance policies, determine coverage, and set reserves on Accident Benefit claims
• Investigate, negotiate, and settle claims via phone, in person, or written correspondence
• Follow Allstate policies and legislative requirements
• Document files thoroughly
• Settle claims within authority limits and escalate as needed
• Manage customer service expectations and take ownership of customer issues
• Maintain an appropriate caseload
• Communicate professionally with claimants, vendors, medical professionals, and lawyers
• Collaborate with team members

Qualifications :

• Post-secondary education or equivalent
• 2-4 years relevant Accident Benefits experience
• CIP designation or pursuit preferred
• Insurance knowledge in injury claims, medical rehab, and terminology preferred
• Strong organizational and time management skills
• Critical thinking abilities
• Excellent communication skills and customer service focus
• Ability to work independently and in teams
• French proficiency is an asset

Allstate Canada Group supports workplace accommodations. Please inform us if needed.

Joining us is more than a job — it's an opportunity to grow your skills, challenge norms, and make a difference. We offer a flexible, inclusive environment recognized for diversity and empowerment.

Good Hands. Greater Together.