Senior Technical Specialist

CAA Club Group; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Performance-based pay

Competitive benefits including defined

Product and service discounts

Job summary

CAA Club Group in Mississauga is seeking a Senior Technical Specialist to oversee commercial and personal automobile accident benefits claims across varying levels of complexity.

You will manage external adjusters, conduct investigations, negotiate, and lead litigation/LAT disputes while staying current with SABs, case law, and industry trends.

We offer a competitive benefits package, robust education reimbursement, and a culture that emphasizes collaboration, growth, and performance recognition.

Qualifications

• Minimum of 5–7 years of accident benefits claims handling.
• Solid SABs knowledge and LAT Rules of Practice.
• CIP designation or working towards.
• Knowledge of claims settlement principles, policy wording, fraud investigations.
• Strong negotiation and conflict resolution skills.

Responsibilities

• Provide oversight of external adjusters on outsourced claims
• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
• Manage catastrophic claims and claims with catastrophic risk
• Handle own litigation/LAT disputes
• Stay up to date on industry trends and case law
• Participate in mediations, pre-trials, and settlement conferences

Skills

Catastrophic claims

Negotiation

Investigation

External adjusters oversight

LAT SABs knowledge

Conflict resolution

Litigation management

Education

Post-secondary education or equivalent

CIP designation or working towards

Job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

We Offer

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Position Details

Reporting to the Technical Claims Manager, the Senior Technical Specialist is responsible for oversight and handling of commercial and personal automobile Accident Benefits claims. The claims are of varying complexity with an emphasis on accident benefits catastrophic impairment handling.

What You Will Do

• Provide oversight of external adjusters on outsourced claims
• Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
• Manage catastrophic claims and claims with catastrophic risk
• Handle own litigation/LAT disputes
• Remain up to date on industry trends and case law
• Manage claims in litigation, participate in mediations, pre‑trials, and settlement conferences

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education or equivalent experience
• Minimum of 5‑7 years of accident benefits claims handling
• CIP or working towards designation
• Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Demonstrated negotiation and conflict resolution skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.