Claims Adjuster II, Property

Intact Financial Corporation; Laval (administrative region); On-site; CAD 69,000 - 85,000; Full time

Job summary

Intact Financial Corporation is seeking a Claims Adjuster – Home II to join its field and/or telephone team in Canada. You’ll play a key role in helping people get their lives back on track after unexpected events, handling complex personal and commercial property claims with empathy and expertise.

The role offers opportunities for professional development, a collaborative environment, and a comprehensive benefits package as part of Intact’s commitment to its employees.

Qualifications

• A valid AMF licence (5a/5b) required.
• At least one year of experience as a home claims adjuster (telephone or field).
• Strong customer service orientation and communication skills.
• Self-motivated, goal-oriented approach in a fast-paced environment.
• Solid computer skills and problem-solving abilities.

Responsibilities

• Evaluate and analyze information, insurance wording and damages to determine coverage.
• Assess potential liability in consultation with specialists.
• Negotiate settlements with customers, claimants, lawyers and insurers.
• Handle field assignments for in-house adjusters.
• Support claims management during high-volume periods.
• Collaborate with appraisal, underwriting and legal teams.
• Stay informed about insurance products and investigation techniques.

Skills

AMF licence

Customer service

Communication skills

Driving

Travel availability

Insurance products knowledge

Bilingual English/French

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 69,200 - 84,600 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We seeking a Claims Adjuster – Home II to join our field and/or telephone team. Are you passionate about your professional development and eager to learn and grow your skills? As a Claims Adjuster, Field and/or Telephone, you’ll play a key role in our core mission: helping people. You’ll be part of an enthusiastic and diverse team of claims adjusters dedicated to supporting our customers get their lives back on track after unexpected events. Your empathy and exceptional skills will make you a valuable asset to our team. We offer challenging and rewarding opportunities to investigate and manage complex personal and commercial property claims. Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

What you’ll do:

• Evaluate and analyze information gathered, insurance wording and damages to determine coverage in each situation.
• Assess potential civil liability of the insured and third parties in consultation with specialists.
• Negotiate settlements with customers, claimants, lawyers and insurers within your authority limits.
• Handle field assignments on behalf of in-house claims adjusters.
• As needed, actively support claims management and other work during high-volume periods.
• Collaborate effectively with various teams including appraisal, underwriting and legal services.
• Ensure effective cost management.
• Stay informed about current trends in insurance products and appraisal and investigation techniques and services.

What you bring to the table:

• A valid AMF licence (5a/5b).
• At least one year of experience as a home claims adjuster (telephone or field), with expertise in water and/or fire losses.
• A passion for customer service and strong written and verbal communication skills.
• Self-motivated, goal-oriented approach and ability to thrive in a fast-paced environment.
• Strong technical aptitude and excellent computer skills.
• Solid problem-solving and troubleshooting abilities.
• A valid driver’s licence and a good driving record.
• Availability for travel on short notice.
• Solid understanding of insurance products.

Bilingualism (English/French): Requires answering calls and providing service to an English-speaking clientele on a regular basis.

Available territories for field claims adjusters include: Montreal South Shore of Montreal Montérégie Lanaudière Lower St. Lawrence/Gaspésie Gatineau

We are an equal opportunity employer

We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Immigration and Work Eligibility

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.