Claims Adjuster II, Auto

Intact Financial Corporation; Quebec; Hybrid; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Hybrid work model

5 extra days off per year

Wellness & telemedicine benefits

Employee Share Purchase Plan (ESPP)

Pension plan with life annuity option

Annual bonus up to 7.5%

Job summary

Intact Financial Corporation is seeking an auto claims expert to advance within specialized commercial teams, guiding the supporting of growth and handling claims for a bilingual client base. The role emphasizes analytical assessment, negotiation, and timely collaboration with IFSC units to ensure fair settlements.

The position requires a valid AMF Class 5a license, strong analytical and communication skills, and the ability to manage multicultural client interactions in a dynamic environment.

Qualifications

• Permis valide de l’Autorité des marchés financiers à titre d’expert en sinistres classe 5a (obligatoire).
• Esprit analytique (curiosité).
• Communication efficace.
• Tolérance au stress.
• Initiative.
• Bilingue (Français et anglais).
• Nécessité de traiter des dossiers de réclamations d'une clientèle anglophone sur une base régulière.

Responsibilities

• Recueillir les versions des faits des assurés et/ou témoins.
• Déterminer si le sinistre est couvert ou non en analysant les garanties requises et en les comparant au contrat.
• Collaborer avec l’unité spéciale d’enquête (USE) ou le service de recouvrement selon la situation.
• Analyser les renseignements, décider des responsabilités et évaluer les dommages pour régler le sinistre équitablement.
• Communiquer avec les assurés et parties intéressées pour négocier et autoriser le règlement des sinistres selon les normes d’autorité.
• Poser les bonnes questions pour escalader les dossiers rapidement.

Skills

Analytical mindset

Effective communication

Stress tolerance

Initiative

Bilingual (French & English)

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Flexible work arrangements and a hybrid work model

Possibility to purchase up to 5 extra days off per year

Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 59,300 - 72,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

About the role

Nous sommes actuellement à la recherche d'experts en sinistres automobile qui veulent faire progresser leur carrière dans les équipes spécialisées en commercial et qui joueront un rôle essentiel dans le soutien de notre croissance. Ce que vous accomplirez chez nous :

• Recueillir les versions des faits des assurés et/ou témoins
• Déterminer si le sinistre est couvert ou non en faisant l’analyse des garanties requises pour couvrir le sinistre et en les comparants à celles contenues dans le contrat
• Collaborer avec l’unité spéciale d’enquête (USE) ou le service de recouvrement selon la situation
• Recueillir les versions des faits des assurés et/ou témoins en les interrogeant sur les accidents automobiles commerciales
• Déterminer si le sinistre est couvert ou non en faisant l'analyse des garanties requises pour couvrir le sinistre en les comparants à celles contenues dans le contrat de l'assuré.
• Analyser les renseignements obtenus, prendre les décisions qui serviront à établir la responsabilité, réviser l'évaluation des dommages et procéder au règlement du sinistre de façon juste et équitable.
• Communiquer en temps opportun avec les assurés et autres parties intéressées afin de négocier et autoriser le règlement des sinistres tout en respectant les normes établies selon le niveau d'autorité permis.
• Poser les bonnes questions afin d’escalader les dossiers le plus rapidement possible

Ce que vous mettrez à profit :

• Permis valide de l’Autorité des marchés financiers à titre d’expert en sinistres classe 5a (obligatoire)
• Esprit analytique (curiosité)
• Communication efficace
• Tolérance au stress
• Initiative
• Bilingue (Français et anglais)
• Nécessité de traiter des dossiers de réclamations d'une clientèle anglophone sur une base régulière

Ce poste jouera un rôle essentiel au sein de notre équipe. This position will fill an essential role in our team.

We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.