Claims Adjuster, Commercial Equipment Breakdown, Toronto

Next Insurance, Inc.; Toronto; Hybrid; CAD 89,000 - 104,000; Full time

Benefits offered by this job

Hybrid work environment

Annual bonus

Health and dental benefits

Wellness programs

Pension plan with company contribution

Generous paid time off

Learning & development

Referral program

Job summary

HSB Canada, part of Munich Re, seeks an experienced Claims Adjuster for our downtown Toronto office. You will handle full-cycle equipment breakdown claims, advise clients, and coordinate expert investigations while maintaining exceptional service levels.

The role requires strong negotiation, analytical thinking, and client-focused communication, with a hybrid in-office/remote work arrangement and a comprehensive benefits package.

Qualifications

• Post-secondary education preferred.
• University degree and/or CIP designation completed or in progress.
• 3-5 years of experience in commercial property or equipment breakdown claims.
• Technical credentials and/or strong understanding of equipment breakdown are assets.
• Exceptional negotiation skills and strong customer service.

Responsibilities

• Full-cycle claims handling from First Notice of Loss to final settlement.
• Advise insureds on claims issues and provide prompt service.
• Appoint and lead experts in support of investigations.
• Negotiate settlements to resolve claims.
• Interact with insureds and client companies to guide resolution of claims.

Skills

Negotiation skills

Analytical thinking

Communication & presentation

Team collaboration

Customer service

Education

Post-secondary education

University degree or CIP designation

Tools

Microsoft Office

Claims management databases

Job description

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering-based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks. We dare to think big, and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions. HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit: https://www.hsb.ca

Primary Objectives:

HSB is currently seeking an experienced professional to join our team of experts as a Claims Adjuster in our office located in downtown Toronto . The right professional for this opportunity is client focused, self- driven, and enjoys utilizing their technical expertise to resolve equipment breakdown claims in a prompt and helpful manner. Come partner with our team and act as a key HSB liaison as we continue to strategically strengthen HSB’s claims capabilities and our clients’ experiences.

Key Responsibilities:

• Full-cycle claims handling, from First Notice of Loss to final settlement and payment.
• Effectively advise the insured on issues related to claims and provide prompt service and quality.
• Appoint and lead experts in support of the investigation of claims.
• Negotiate settlements and other challenges to resolve claims.
• Interact with insureds and client company to provide advice and guidance towards effective resolution of claims.

Qualifications:

• A minimum of post-secondary education is preferred.
• University degree and/or CIP designation (completed or in progress).
• 3-5 years of experience in commercial property or equipment breakdown claims.
• Technical credentials and/or a strong understanding of equipment breakdown are considered an asset
• Exceptional negotiation skills, combined with excellent customer service and relationship-building abilities.
• Strong analytical thinking and the ability to exercise sound judgment.
• Excellent communication, presentation, and negotiation skills.
• Ability to work both independently and collaboratively within a team.
• Proficient in Microsoft Office and claims management databases.
• Possession of a valid Adjuster License to handle claims in multiple provinces (e.g., New Brunswick, Nova Scotia) is preferred.
• Bilingual proficiency in French and English is a valuable asset.

Company Benefits:

Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB. We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

Our base salary range for this role is between $89000 and $104000 per year , plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to internal equity. This role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for an existing vacancy.

We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience. HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodation will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact [e-mail] as soon as practical so that suitable accommodations can be arranged. We thank all candidates for their interest; however, only those selected for an interview will be contacted.