Claims Adjuster

Marsh Agency Canada; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Group insurance including employee assistance program

Hybrid work and 35-hour work week

Donation matching program

Opportunities to purchase shares in Marsh McLennan

Job summary

Marsh McLennan Agency - Canada in Montreal is seeking a Claims Adjuster to manage a range of insurance claims. The ideal candidate will have a minimum of five years of experience in insurance claims, fluency in French, and proficiency in English. Responsibilities include handling claims complexity, collaborating with Account Executives, and analyzing decisions. Benefits include hybrid work, group insurance, sick leave, and professional training reimbursements, fostering a dynamic and inclusive work culture.

Qualifications

• A minimum of five years of experience in insurance claims.
• Hold a claims adjuster permit issued by the Autorité des marchés financiers.
• Have completed a university or college diploma or equivalent work experience.

Responsibilities

• Handle a volume of claims of medium to high complexity.
• Collaborate with Account Executives and other stakeholders.
• Analyze insurers’ decisions and present arguments when necessary.

Skills

Experience in insurance claims

Fluency in French

Proficiency in English

Education

University or college diploma

Claims adjuster permit

Tools

EPIC software

Microsoft Office 365

Job description

Building a distinguished, inclusive culture recognized as an outstanding workplace does not happen overnight. It is the result of hard work, commitment, and dedication from distinguished individuals, which is our expertise. The best talent in the industry drives our efforts to provide a meaningful work environment and create a significant impact every day. Learn more about what makes us different and how you can make your mark as a Claims adjuster at Vézina Assurances Inc., a Marsh & McLennan Agency LLC company (hereinafter "MMA Vézina").

MMA Vézina is the regional office of Marsh McLennan Agency ("MMA") in Canada and offers property and casualty insurance brokerage services as well as life insurance (group insurance and retirement). MMA is present across North America and combines the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh ("NYSE: MRSH"). Our regional office is located in Montreal on Pierre-De Coubertin Avenue, near the Olympic Stadium.

A day in the life

As a Claims Adjuster within the Claims team, you will be responsible for handling a volume of claims of medium to high complexity, covering all lines of insurance. In this role, you will be expected to continually deepen and master various lines of insurance in order to effectively meet the needs of clients from different sectors. Working closely with the Account Executive, you will receive claim notices, contact policyholders, perform preliminary coverage verifications, and provide necessary information to those insured. You will also follow up on files by communicating regularly with policyholders, experts, and other stakeholders. Analyzing insurers’ decisions and presenting arguments to support or challenge those decisions when necessary will also be required.

Involvement in various stages of claims will help move the claims forward, along with verifying the information received, and keeping reserves up to date. Close, ongoing collaboration with Account Executives and Account Representatives will be essential to the progression of the claims.

Our future colleague

We would like to meet you if your professional background includes these qualifications and you have these skills:

• A minimum of five years of experience in insurance claims in a relevant insurance line;
• Hold a claims adjuster permit issued by the Autorité des marchés financiers;
• Have completed a university or college diploma or equivalent work experience;
• A relevant combination of work experience related to the insurance industry and of studies can be considered;
• Fluency in French (written and oral);
• Proficiency in English is required, as this position involves frequent contact with international clients and/or external partners, and being the primary contact for assigned clients and/or external partners, no other employee can communicate on their behalf;

These additional qualifications and skills are a plus, but are not mandatory to apply:

• Proficiency with the EPIC software;
• Knowledge of other Microsoft Office 365 tools.

Valuable Benefits

Some benefits included in this role are:

• Access to sick leave and family obligation leave;
• Group insurance including an employee assistance program, telemedicine, and a health and wellness account;
• Reimbursement for professional training expenses;
• Hybrid work and a 35-hour work week;
• Donation matching program for non-profit organizations and a paid volunteer day;
• Simplified Pension Plan;
• Opportunities to purchase shares in Marsh McLennan ("NYSE: MRSH").

Who You Are Is Who We Are

We promote an environment that values a dynamic and inclusive culture. We are constantly looking for colleagues with a strong work ethic and the ambition to make an impact.