Christmas Kettle Campaign Coordinator

The Salvation Army; Medicine Hat; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization is seeking a Kettle Coordinator for the Christmas season in Medicine Hat, Canada. The role involves overseeing several Kettle locations at shopping malls and grocery stores, ensuring donation security, and supporting volunteer efforts. Candidates should have strong communication skills, some customer service experience, and a valid driver's license. This is a seasonal position with varying hours up to 40 per week, offering competitive pay based on experience.

Qualifications

• Willingness to support the mission of The Salvation Army.
• Working compliance with safety regulations.
• Experience in customer service and money handling is beneficial.

Responsibilities

• Oversee multiple Christmas Kettle locations.
• Support delivery of Kettles and volunteer orientation.
• Ensure the security of donations received.

Skills

Communication

Teamwork

Customer service

Flexibility

Education

Completion of high school

Tools

Vehicle

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

ACCOUNTABILITIES

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
• Ensure all Kettle donations are delivered to secure location at shift completion
• Communicate daily issues and supply deficiencies to City/Assistant Coordinator
• Orient and remind volunteers on proper Kettle handling and duties as required
• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Visit locations during shift changes and intermittently
• Communicate daily with ATL partner for effective transition
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis)
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received
• Respond to questions/queries from potential donors regarding SA ministries and programs
• Perform other work-related duties as assigned

WORKING CONDITIONS

• This is a seasonal, fixed-term position up to December 24, 2025.
• Hours of work are up to 40 per week.
• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset

Experience

• One year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required; excellent communication and interpersonal skills
• Enthusiastic team player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $17.33 to $21.66 with a maximum of $25.99. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.