Child Support Worker - Full Time

Children's Cottage Society; Calgary; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Health, Dental & Vision

Pension Contribution Program

Annual Health Spending Account

Wellness-focused work environment

Job summary

The Children’s Cottage Society in Calgary is seeking a Nan’s Place Child Support Worker (Full Time) to provide day-to-day care for children in crisis and support families. The role involves 10-hour shifts on a 4-on/4-off rotation, with daily contact with families and accurate data entry.

Responsibilities include ensuring safety, aiding developmental activities, and maintaining professional interactions with parents. Pre-employment checks and required trainings are specified.

Qualifications

• Diploma in the Human Service field from an accredited institution.
• Two years experience with children and families; experience with vulnerable populations preferred.
• One year experience caring for newborns in a professional setting.
• Completion of Police Check with Vulnerable Sector and an Intervention Record Check.
• Required trainings within 6 months: Suicide Intervention, Self-Harm, Indigenous Awareness, DEI Training.

Responsibilities

• Provide quality care for each child staying at Nan’s Place.
• Maintain a safe environment and assist with daily routines.
• Help children cope with separation from parents.
• Interact with parents daily by phone and complete admissions/discharges when needed.
• Record keeping, data entry, and file notes both paper and digital.
• Oversee childcare volunteers and support staff.

Skills

Trauma-Informed Care

Communication skills

Empathetic interviewing

Documentation using database

Education

Diploma in Human Service

Job description

The Children’s Cottage Society, established in Calgary in 1986, provides crisis nursery, community respite, and family support programs to more than 3,500 children a year. The Society’s mission is “Build strong children and safe, nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”

THE CHILDREN’S COTTAGE SOCIETY: NAN’S PLACE
CHILD SUPPORT WORKER – FULL TIME
Competition #NP-CSW

The Children’s Cottage Society, established in Calgary in 1986, provides crisis nursery, community respite, and family support programs to more than 3,500 children a year. The Society’s mission is “Build strong children and safe, nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”

Nan’s Place provides 24-hour care for up to 3 nights for up to 20 children under the age of 9 when their families are in crisis and have no other alternatives for childcare help.

The Child Support Worker is responsible for day-to-day care and planning of activities according to the developmental needs of the children staying at Nan’s Place. They will interact with the parents daily by phone, and when Family Support is not available will complete admissions and discharges with the parents. This role ensures that files are completed, and data has been entered on the database.

WORK LOCATION:

• Child and Family Centre – 1804 Home Road NW T3B 1H1

HOURS:

• Full Time: 4 on/ 4 off shift rotation of 10-hour shifts. 7:00 am to 5:00 pm

Shifts days/times subject to change as of January 1, 2027

QUALIFICATIONS:

Minimum Requirements:

• Diploma in the Human Service field from an accredited institution
• Two years experience working with children and their families. Experience with vulnerable populations preferred
• One year experience with providing care to newborns in a professional environment
• Must have an understanding of Trauma Informed Care
• First Aid (Level C)
• Completion of a Police Check WITH Vulnerable Sector Check and an Intervention Record Check.

• Must have the following trainings completed within the first 6 months of employment: Suicide Intervention, Self-Harm, Indigenous Awareness, DEI Training.
• Completion of Brain Story preferred
• Solution focused conversation, community resources, skills in crisis intervention and basic problem solving.

• Excellent verbal and written communication skills (Benchmark level 5 required). Proficient use of computers including ability to document using a database.

RESPONSIBILITIES:

• Providing quality care for each child.
• Maintaining a safe environment.
• Assisting children in their daily routines keeping in mind the child’s developmental stage.
• Assisting children to cope with feelings of separation from parents.
• Interacting with parents.
• Taking Nan’s Place calls, offering non-judgemental assistance to all families pursuing help from the Children’s Cottage.
• Interviewing parents upon arrival in an empathetic and supportive manner when family support workers are not available.
• Record keeping and data entry.
• Making file notes both written and on the computer.
• Overseeing and assisting childcare volunteers as they provide care for children.

PRE-EMPLOYMENT REQUIREMENTS:

• A Police Information Check, WITH a vulnerable sector search, is required upon commencement of employment (Note: it is recommended to apply for your Police Check early as to avoid delays in Employment. Please refer to: Police Information Checks ).
• A Child Intervention Record Check is required upon commencement of employment (Note: it is recommended to apply early to avoid delays in Employment. Please refer to Child Intervention Checks Alberta )
• Applicants must provide proof of qualifications prior to Job Offer. Education obtained from out of country must have documentation of equivalency.
• Must be able to work in Canada.

What Do We Offer

In addition to having the opportunity to work for an energetic, progressive, and community focused organization and with a workforce of diverse, committed individuals, we offer the following benefits:

• Comprehensive Health, Dental & Vision benefits.
• Pension Contribution Program
• An annual Health Spending Account
• Prioritizing wellness in the workplace and a psychologically safe work environment

We appreciate the interest of all applicants; however, we will only contact those applicants selected for an interview.