Child Care Subsidy Assessor

Government of Alberta; Medicine Hat; Remote; CAD 57,000 - 72,000; Full time

Job summary

Government of Alberta is hiring a Child Care Subsidy Assessor to determine eligibility for child care subsidies and ensure timely access to benefits across Alberta. You will interpret policy, assess applications, and monitor client eligibility to support accurate subsidy payments to families.

You will review documentation, interview applicants, and collaborate with partner agencies to ensure compliance with program rules and privacy requirements.

Qualifications

• High School Diploma and three years of related experience.
• Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.
• Knowledge of child care subsidy policy and related programs is an asset.
• Experience working with clients to assess eligibility and build relationships with community agencies.

Responsibilities

• Review and process subsidy requests.
• Interview applicants and review written applications and renewals.
• Review and assess information to determine eligibility.
• Communicate documentation requirements for timely processing.
• Maintain accurate client records in the information system to support subsidies.
• Validate client information from partner agencies.
• Prepare case histories and recommendations for appeals.
• Monitor subsidy payments and adjust as required.
• Collaborate with team and provide resource support to less experienced staff.

Education

High School Diploma

Job description

Select how often (in days) to receive an alert:

Job InformationJob Title: Child Care Subsidy Assessor
Job Requisition ID: 88376
Ministry: Education and Child Care
Location: All Locations Across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: October 27, 2026.
Classification: Administrative Support 5
Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Education and Childcare support Alberta's children, students, families, educators, and service providers by advancing quality learning and care opportunities from early childhood through K to 12 educations. The ministry develops policies, programs, and initiatives that promote student success, educational excellence, inclusive learning environments, and accessible child care services to help Albertans achieve positive outcomes and reach their full potential.

Help Alberta families access affordable child care.

As a Child Care Subsidy Assessor, you support families by assessing eligibility for child care subsidies and ensuring timely access to benefits that help children thrive.

The Child Care Subsidy Assessor interprets policy and procedures to determine eligibility and expedite authorization of child care subsidies to families who meet the program criteria and monitor client's eligibility based on changes to income, reason for care, and family structure.

Key Responsibilities: -

• Review and process subsidy requests.
• Interview applicants and review written applications and renewals.
• Review and assess all available information to determine eligibility in accordance with the child care subsidy policy.
• Communicate documentation requirements to ensure complete and timely application processing.
• Review and respond to changes in client circumstances, initiating reassessments or benefit adjustments as required.
• Maintain accurate client records within the child care Information System to support authorization and issuance of subsidy payments.
• Validate client information using cross-reference systems and information obtained from partner agencies.
• Prepare and present case histories, analysis, and recommendations to support appeals and Protection of Privacy Act requests.
• Identify cases of suspected fraud on caseload or cross-region.
• Analyze client information and supporting evidence to identify overpayments and support referrals for debt recovery or fraud investigation.
• Compile and present supporting data to support case assessments, investigations, and corrective actions.
• Prepare and provide testimony in court proceedings, as required.
• Monitor the payment of subsidy monies and conduct adjustments.
• Review program reports to monitor eligibility factors, approved service utilization, and data-matching requirements to ensure benefit accuracy.
• Communications
• Provide clients with information and referrals to appropriate internal and external programs, services, and supports.
• Collaborate with team members to assess client circumstances, share information, and contribute to process improvements.
• Act as an operational resource for less experienced staff when requested.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking

Ensuring accurate eligibility assessments and timely payments, staff directly contribute to the integrity and efficiency of the Child Care Subsidy program, fostering trust and reliability in service delivery.

Agility

Ability to adapt quickly and effectively to changing client circumstances, program requirements, and operational challenges.

Creative Problem Solving

Implementing a user-friendly online portal that integrates application submissions, automated document verification, and real-time eligibility pre-assessments would reduce delays and improve accuracy.

Drive for Results

Drive for results by maintaining a focused and proactive approach to achieving the objectives outlined in their role.

Qualifications

Minimum Recruitment Standards

High School Diploma and three years of related experience.

Equivalency: Directly related experience or education considered on the basis of:

one year of experience for one year of education or

one year of education for one year of experience.

In addition to the minimum qualifications, the following knowledge, skills, and experience would be considered strong assets:

• Extensive knowledge of child care subsidy policy.
• Demonstrated ability to identify and investigate suspected fraud, collection and analysis of evidence.
• Advanced knowledge of other related programs and agencies.
• Experience working with clients to assess eligibility, provide application support, and build positive relationships with community agencies and stakeholders.
• Experience managing a high volume of telephone inquiries while maintaining accuracy, professionalism, and efficiency.

This role is eligible for full-time remote work

Location: All Locations Across Alberta.

A cover letter is required and should clearly demonstrate how your background and experience align with the role's requirements.

The final candidate for this position will undergo an academic check and provide a suitable security screening.

The final candidate for this position will have to complete the checks indicated below: -

• Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.
• Applicants being considered for this position will be required to complete Vulnerable Sector checks as part of the pre-employment checks for this position.

We will accept criminal records check (CRC) which have been completed within the last six months as per policy.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Liliane Karara at [e-mail] .