Program Eligibility Assessor

Government of Alberta; Edmonton; Remote; CAD 62,000 - 80,000; Full time

Job summary

Government of Alberta is seeking a Program Eligibility Assessor to determine initial financial eligibility for the ADAP and AISH programs. This remote, full-time role is based in Alberta, with hours Monday to Friday and a temporary contract through June 30, 2028.

You will review income and assets, communicate decisions, and connect clients with related services, while upholding respectful, client-focused service standards.

Qualifications

• Two-year diploma required; equivalency considered per policy.
• Direct experience with income support or ADAP/AISH is an asset.
• Knowledge of relevant Alberta government programs is preferred.

Responsibilities

• Conduct detailed reviews of applicants’ income, assets, and documents to determine eligibility for ADAP/AISH.
• Make eligibility decisions in line with legislation and program policies.
• Clearly communicate eligibility decisions and next steps to applicants.
• Respond to inquiries and gather information for assessments.
• Advise applicants when eligibility requirements are not met with explanations.
• Connect applicants with other Government of Alberta programs and community resources.
• Provide respectful, client-focused service under challenging circumstances.
• Maintain accurate information to support timely eligibility decisions.

Skills

Competencies: Creative problem solving

Systems thinking

Agility

Drive for results

Education

Two-year diploma in a related field

Tools

Imaging

ATLAS

Microsoft 365

Job description

Select how often (in days) to receive an alert:

Job Information
Job Title: Program Eligibility Assessor
Job Requisition ID: 88299
Ministry: Assisted Living and Social Services
Location: Remote
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Temporary (Ending June 30, 2028)
Scope: Open
Closing Date: November 2, 2026
Classification: Program Services 1
Salary: $2,366.06 - $3,079.52 bi-weekly ($61,754 - $80,375/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans.

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, senior supports, continuing care and other social-based programs.

The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices

Reporting to the Disability Income Assistance Team Lead, you will play an important role in determining applicants’ initial financial eligibility for the Alberta Disability Income Assistance Program (ADAP) and Assured Income for the Severely Handicapped (AISH) program.

In this role, you will:

• Conduct detailed reviews of applicants’ income, assets, and supporting documentation to determine financial eligibility for ADAP and AISH.
• Make eligibility decisions in accordance with applicable legislation, program and operational policies, procedures, guidelines, and established practices.
• Clearly communicate eligibility decisions to applicants and provide information regarding next steps.
• Respond to applicant inquiries through the contact centre and gather additional information or documentation required to complete eligibility assessments.
• Advise applicants when financial eligibility requirements are not met, clearly explaining the decision and available options.
• Connect applicants with other Government of Alberta programs, community resources, and supports when appropriate.
• Provide respectful, client-focused service while working with individuals who may be experiencing complex or challenging circumstances.
• Maintain accurate and complete information to support consistent, timely, and well-documented eligibility decisions.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Creative problem solving
• Systems thinking
• Agility
• Drive for results

Qualifications

Two-year diploma in a related field; no experience required; or equivalent as described below.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

This position requires an extensive knowledge and understanding of:

• The Assured Income for the Severely Handicapped Act, the Assured Income for the Severely Handicapped General Regulation, and the Applications and Appeals (Ministerial) Regulation.
• Government of Alberta programs such as Alberta Supports, Alberta Aids to Daily Living, Alberta Adult Health Benefit, Office of the Public Guardian/Trustee and Persons with Developmental Disabilities, Transition to Adulthood program or other applicable government resources.
• Programs offered by other government ministries, local and federal government including Canada Pension Plan, Old Age Security, Canada Disability Benefits, Guaranteed Income Supplement, Maintenance Enforcement Program, Alberta Seniors Benefits, Senior's Accommodation Benefits.
• Computer programs including but not limited to Imaging, ATLAS, Microsoft 365 including Teams, Word, Outlook, and SharePoint.
• Various investment types including RRSPs, RDSPs, annuities, LIRA and other investment types.

Preference will be given the applicants who have experience with Income Support, AISH or ADAP. Experience working with vulnerable populations and determining eligibility for financial assistance programs will be considered an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Currently this position will work from home within Alberta. As remote positions, staff you must have reliable high-speed internet. Work hours are Monday to Friday from 8:15am to 4:30pm.

Hours of work: 36.25 hours/week;

This is a Temporary full-time position until approximately June 30 2028

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Baiju Jacob at [e-mail]