Child and Family Services Worker

The Salvation Army Canada and Bermuda; Ottawa; On-site; CAD 25,000 - 38,000; Full time

Job summary

The Salvation Army Canada and Bermuda is seeking a Community and Family Services support worker to assist in delivering emergency client assistance, food bank operations, and community feeding programs. The role involves supporting donors, visitors, and clients, and helping coordinate seasonal programs such as income tax and holiday campaigns.

We value teamwork, confidentiality, and the ability to engage with people from diverse backgrounds.

Qualifications

• Willingness to support The Salvation Army's mission and values.
• OH&S compliance and health and safety policies knowledge.
• Alternative education and experience may be considered.

Responsibilities

• Assist with Camp Connect and Christmas Toy/Food distribution.
• Support development of community program activities.
• Work in a team and maintain confidentiality of participant information.
• Provide general information to visitors and assist with basic administrative tasks.

Skills

Active listening

Interpersonal skills

Oral and written communication

Team player

Cultural awareness

Education

High School Diploma

CPR & First Aid & Non-Violent Crisis Training

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

Community and Family Services support work is focused on supporting, promoting, and enhancing well-being of individuals and families as well as assisting immediate needs of clients, donors, and visitors through emergency client assistance, Food Bank, community feeding programs, community referrals, seasonal programs (including Income Tax, Backpacks, Summer Camps, and Christmas) and other programs that are developed to meet the needs of clients and the community.

The role will provide general support to various services in the Community and Family Services setting of a Ministry Unit.

ACCOUNTABILITIES

• Assist/Plan "Camp Connect" – new weekly discipleship program for school-aged children
• Assist with Christmas Toy/Food Assistance Set up and Distribution
• The incumbent may perform all, some, or similar range of duties.
• As directed, support development of program activities for the community – identifying opportunities for new programming
• Work in a team setting supporting various tasks and activities.
• Provide general assistance during public relations events and regular campaigns.
• Maintain strict confidentiality of all matters pertaining to the program participants.
• Adhere to policies and procedures relating to the programs.
• May assist with different basic administrative tasks – photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required.
• May keep a log of different activities.
• Assists in the organization, maintenance, and general cleanliness of the program area.
• Assist with the MU/facility general clean up and set up for different activities.
• Provide general information to visitors.
• Performs other work-related duties as assigned.

FINANCIAL AND MATERIAL MANAGEMENT

• Minor material responsibility.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

WORKING CONDITIONS

• Working environment is typically in the High Point Community Church building in generally agreeable conditions and some outdoor duties.
• Some work over weekends and evenings may be required.
• Ability to lift up to 30 lbs.
• May deal with upset people or challenging behaviours.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Completion of High School.
• CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.

Experience and Knowledge

• Up to two years of related experience.

Skills and Capabilities

• Represent the organization in a positive, professional, and engaging manner.
• Exhibit good listening and interpersonal skills, have strong oral/written communication skills.
• Understanding of individuals of diverse social and cultural backgrounds.
• Good team player.
• Good oral and writing skills.

Screening and Background Checks

• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.