Chief Steward

BC Ferries; Canada; On-site; CAD 77,000 - 97,000; Full time

Job summary

BC Ferries is seeking an Operations/F&B Manager to oversee guest services and catering operations onboard our vessels. You will supervise galley, retail and passenger services staff, schedule duties and ensure safety, with a focus on delivering top-notch service to passengers across our routes.

The role requires 3–5 years in a leadership role in food service, relevant certificates, and strong Microsoft Office skills.

Qualifications

• 3–5 years in a leadership role, preferably in food service.
• Valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right certificates are required.
• Advanced knowledge of the Microsoft Office Suite.
• Flexible and adaptable to onboard work environments.

Responsibilities

• Supervise galley, food & beverage, retail and passenger services staff.
• Schedule duties, breaks and rest periods for team members.
• Monitor service levels and ensure high standards of guest experience.
• Handle administrative tasks including payroll-related records and revenue tracking.
• Perform safety checks and ensure equipment is maintained and compliant.
• Provide passenger information, resolve complaints and coordinate with teams.
• Support staff performance reviews and career development with PX.

Skills

Leadership experience

Guest service

Adaptability

Education

Certificate or diploma in business / HR / hospitality

Tools

Microsoft Office

Job description

The Opportunity

In this role, you will function similarly to an Operations Manager/Food and Beverage Manager onboard our vessels, overseeing guest services and ensuring a high standard of service in addition to managing catering operations and ensuring top-notch service on board our vessels.

The Role

• Supervising staff engaged in galley, food and beverage, retail and passenger services
• Overseeing Assignment of duties and ensuring breaks and rest periods are scheduled
• Checking qualifications and making arrangement for extra staff as required for service
• Ensuring that staff are appropriately attired and adequately trained
• Monitoring the level of service provided and ensuring customer service standards are met
• Performing administrative duties such as staff time collection for payroll orders, coordinating menu delivery, completing records, reports and logs, processing mails, track and account for all revenue, vessel catering, retail and passenger assets
• Conducting regular safety checks of areas used by passengers and catering crew
• Ensuring all catering and passenger service equipment is in working order such as monitoring cleanliness, wear and tear, new vessel equipment install
• Ensuring adherence to emergency procedures, company policies and safe work practices
• Providing information to passengers about ferry schedules, routes and fares
• Assisting and handling passenger complaints and incidents; making phone calls and arrangements on behalf of passengers who have encountered problems.
• Keeping track and actioning of operational issues on previous shifts via an electronic log book
• Preparing bank deposits, delivering revenue to terminals, ensuring vessel is readied for next sailing at end of each shift
• Conducting staff performance evaluations, supporting employee career development and progression, and addressing performance-related issues in collaboration with People Experience (PX).
• Performing additional duties including arranging for equipment repairs, ensuring work is completed in accordance with safe work practices, liaises with WCB and insurance adjusters regarding passenger and crew incidents and ship security; preparing the vessel for refit; attending operational and/or inter departmental requested meetings as required

What You Bring To The Team

• You bring 3-5 years of experience in a leadership role preferably in Food service industry.
• A certificate or diploma in in business, human resources or hospitality is considered an asset.
• A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.
• Advance knowledge of the Microsoft Office Suite of products
• A high degree of flexibility and adaptability

August 18, 2026

Additional Information

The target salary range: $77,300 - $96,600 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

“We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.