Benefits Coordinator

BC Ferries; Victoria; On-site; CAD 57,000 - 72,000; Full time

Job summary

BC Ferries in Victoria seeks a detail-oriented Benefits Coordinator to support retirement and pre-retirement planning, ensuring accurate information, expert guidance, and exceptional service for employees. You will administer retirement processes and collaborate with cross-functional teams to maintain payroll integrity.

The role requires PCP designation, 3+ years in payroll/benefits, strong Excel/Word skills, and a customer-focused approach to help employees transition smoothly through

Qualifications

• PCP designation is required.
• Minimum 3 years' experience administering payroll and benefits.
• Experience interpreting complex collective agreements.
• Strong Excel and Word proficiency for reporting and data analysis.
• Excellent communication and customer service orientation.
• Ability to work independently and collaboratively with multiple priorities.

Responsibilities

• Administer retirement and pre-retirement processes, including calculations.
• Advise employees on retirement options per policies and agreements.
• Respond to inquiries with clear, confidential support on benefits and entitlements.
• Prepare retirement calculations, letters, ROEs, accrual reports, and related docs.
• Investigate discrepancies and facilitate solutions for retirement scenarios.
• Collaborate with People Experience, Accounting, Scheduling Services, and others to ensure payroll data integrity.
• Track requests and resolve inquiries within timelines while delivering excellent service.
• Contribute to process improvements and documentation updates.

Skills

Payroll processing

Benefits administration

Communication

Analytical thinking

Confidentiality

Education

Post-secondary diploma in Business Administration/Finance

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Benefits Coordinator

Victoria

18-Month Term Certain

TheOpportunity

Are you a detail-oriented payroll and benefits professional who enjoys helping employees navigate important career milestones? We are looking for aBenefits Coordinatortoplay a key role in supporting employees through retirement and pre-retirement planning, ensuring they receiveaccurateinformation, expert guidance, and exceptional service every step of the way.

As a Benefits Coordinator,you'llhave the opportunity to make a meaningful impact on the employee experience while working with a diverse group of internal partners acrossthe Organization. As BC Ferries continues to support a growing number of employees approaching retirement eligibility, this role offers the chance tohelp employees transition confidently into retirement while shaping and improving the processes that support them.

This is an excellent opportunity for a detail-oriented professional who enjoys solving complex problems, interpreting collective agreements, and building trusted relationships through responsive, customer-focused service in a collaborative environment.

The Role

Reporting to thePayrollManager, you willprovidea range of payroll administration and benefits coordination services that support employees across the organization. You will:

• Administer employee retirement and pre-retirement processes, including preparing and reviewing retirement bonus and pre-retirement leave calculations;
• Advise employees on retirement optionsin accordance withcorporate policies, procedures, and applicable agreements;
• Respond to employee inquiries and provide clear,timely, and confidential supportregardingbenefits, retirement provisions, and entitlements;
• Prepare retirement calculations, retirement letters, records of employment (ROEs), accrual reports, and other benefit-related documentation and reporting;
• Investigate discrepancies, review data for accuracy, andfacilitatesolutions for complex retirement scenarios;
• Collaborate with People Experience, Accounting, Scheduling Services, and other stakeholders to ensure the accuracy and integrity of employee information and payroll transactions;
• Track and manage employee requests, ensuring inquiries are resolved within expected timelines while delivering a positive employee experiencethrough exceptional service and communication;
• Contribute to process improvements, documentation updates, and operational efficiencies within Payroll services;

What you bring to the team

• Payroll Compliance Practitioner (PCP) designationisrequired
• Post-secondary diploma in Business Administration, Finance, or a related fieldispreferred
• A minimum of 3 years' experience administering payroll and employee benefits, including working with payroll and timekeeping systems, related data processes, and employee support
• A minimum of 3 years' experience interpreting and applying complex collective agreements
• Strong analytical, problem-solving, and decision-making skills, with the ability to research, interpret, and apply complex policies, procedures, and agreements
• Advancedproficiencyin Microsoft Excel and Word, including reporting and data analysis functions
• Excellent written and verbal communication skills with a strong customer service orientation
• Demonstrated ability to work independently and collaboratively while managing multiple priorities, deadlines, and competing demands
• Strong attention to detail, including experience auditing records and documentation for accuracy and compliance
• Strong organizational skills with the ability tomaintainaccuraterecords and documentation
• Proven ability tomaintainconfidentiality and handle sensitive employee information with professionalism

Join us!

Additionalinformation

The target salary range:$57,400- $71,700per annum. The starting salary isdeterminedbased on the successful candidate’s knowledge,experienceand internal equity.

"We sail to serve and connect the people and the coast of BC”

At BC Ferries, our people are at the heart of delivering safe and reliable service along1,600 kmof coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication,expertiseand hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes,you'llplayan important rolein connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in theworkplace,and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants;however,only those selected for an interview will be contacted.