Chief Medical Director

Manulife; Canada; Remote; CAD 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a dedicated Information Systems Technician to join their dynamic IS&T team. This role involves providing exceptional technical support to employees and contractors around the globe, ensuring that all systems run smoothly and efficiently. You'll be at the forefront of problem-solving, working in a fast-paced environment where collaboration is key. If you're passionate about technology and eager to help others navigate challenges, this position offers the chance to make a significant impact while growing your skills in a supportive atmosphere. Join a team that values creativity and innovation, and help shape the future of technology.

Qualifications

• Strong passion for technical support and troubleshooting.
• Ability to document problems and resolutions effectively.

Responsibilities

• Provide technical support via phone, chat, and email.
• Manage support cases and advocate for callers until resolution.

Skills

Technical Support

Troubleshooting

Communication Skills

Collaboration Skills

Education

Bachelor's Degree in Information Technology

Relevant Certifications

Tools

Ticketing System

Mac OS

iOS

Job description

Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you’ll help design and manage the massive systems that countless employees and customers rely on every day. You’ll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers.

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple, including how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all.

We are looking for an Information Systems Technician to join our team. The IS&T HelpLine provides technical support to Apple’s employees, contractors, and vendors throughout the world, 24 hours a day, 365 days a year. We support Apple’s products and services from hardware to software as well as Apple’s elite information technology infrastructure from the data and voice networks to each user’s Mac or iOS device and everything in between. This is a very fast-paced and highly demanding internal help desk environment. If you have a strong passion to work in a growing environment of innovation while exuding deep collaboration skills, this position is for you. We’re committed to helping employees explore their potential.

Key Qualifications:

As an IS&T Technician, you will provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors. You'll perform impact assessment and troubleshooting according to established procedures, while documenting problems, troubleshooting steps, and resolutions. You'll manage support cases and advocate for the caller by “owning” the issue and facilitating technical support from the initial contact to resolution. You will handle hierarchical and functional critical issues, while communicating with the HelpLine, Infrastructure Services, and IS&T management teams via email, chat, telephone, and in person.