Chemical Solutions Technician - Field Service & Training

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader; Kamloops; On-site; CAD 53,000 - 72,000; Full time

Job summary

Sonny's Enterprises is seeking a Chemical Solutions Technician to support our customers by installing Sonny’s chemistry, resolving cleaning issues, and reporting safety data for key accounts. The role requires travel and collaboration across teams to ensure client satisfaction and product performance.

The position relies on a High School Diploma/GED, at least 3 years of carwash service experience, and a clean driving record.

Qualifications

• High School Diploma/GED preferred.
• Three (3) years minimum of carwash service experience.
• Travel required.
• Clean Driving Record & Valid Driver's License.

Responsibilities

• Coordinate and help install Sonny’s Chemistry products for Strategic Accounts.
• Accurately document setups, with cost per car and service reports.
• Use Salesforce, Sonny’s Chemistry CRM software to communicate activity with the team.
• Build strong relationships with new and existing customers.
• Work with team to address clients’ needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues and working through differences to net positive conclusions for all.
• Work with clients to solve their cleaning and application issues.
• Provide next steps and action items for issues that cannot be remedied in the field.
• Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards and commitments are met.
• Correctly report on customer retention activities using Sonny’s Chemistry support tools and CRM programs like Salesforce.
• Work with technical, marketing, and other internal colleagues to meet customer needs.
• Participate in internal and external client debriefs.
• Submit accurate weekly planning and bi-monthly expense reports.
• Control expense and stay within the planned yearly budget.
• Test and accurately report on all new products.
• Provide technical training for our distributors and their staff.

Skills

Carwash service experience

Travel required

Clean driving record

Education

High School Diploma/GED

Job description

Sonny's Enterprises is seeking a Chemical Solutions Technician to support our customers by installing Sonny’s chemistry, resolving cleaning issues, and reporting safety data for key accounts. The role requires travel and collaboration across teams to ensure client satisfaction and product performance.

The position relies on a High School Diploma/GED, at least 3 years of carwash service experience, and a clean driving record.