Chemical Administration Contract

First Canadian; Sherwood Park; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Early Fridays off

On-site gym

Renovated facility

Employee discounts

Culture/diversity program

Recognition events

French uplift after probation

Job summary

First Canadian, based in Sherwood Park, seeks a Chemical Administrator (Contract) to manage Ancillary coverage inquiries and processes. You will balance accounts, handle remittances, and liaise with dealerships and internal teams to ensure accurate record-keeping and timely updates.

The role emphasizes customer service excellence, attention to detail, and teamwork in a fast-paced office setting with standard business hours.

Qualifications

• High school diploma or equivalent is required.
• 2 years of front-line customer interactions via telephone/email preferred.
• Detail oriented with ability to multi-task in an organized manner.
• Intermediate skills with Microsoft Office (Word/Excel).
• Keyboarding 50+ words per minute.
• Positive attitude and ability to work within a team.
• Experience with Sage is an asset.
• Fluent in English; French is an asset.

Responsibilities

• Provide information and assistance to customers regarding Ancillary coverage via email, phone, mail, or in-person.
• Assist dealerships, account managers, and internal departments with Ancillary coverage details.
• Log calls and maintain accurate records.
• Create daily bank deposits for remittances and process cheques.
• Balance remittances and create invoices/credit notes for discrepancies.
• Contact dealerships to obtain missing information for remittances.
• Process transfers of coverage to new owners and related activities.
• Process cancellation requests and issue refunds when applicable.
• Update policy data in Sage and generate required invoices/credits.
• Maintain positive relationships with departments, dealerships, and customers.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Typing speed

Team player

English fluency

Education

High school diploma

Tools

Sage

Job description

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Based in the Sherwood Park location, the Chemical Administrator (Contract) provides information and assistance to customers, dealerships, account managers, and internal departments regarding Ancillary coverage. Responsibilities include handling inquiries via various channels, maintaining accurate records, processing remittances, balancing accounts, processing coverage transfers and cancellations, updating policies, and fostering positive relationships with stakeholders.

Hours of work will be 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Fridays.

• Provide information and assistance to customers in a positive and professional manner regarding coverage, expiry, updates and transferability of their Ancillary contract coverage via email, telephone, mail, or in-person.
• Provide information and assistance to dealerships, account managers and internal departments in relation to Ancillary coverage.
• Log information on calls received and maintain detailed and accurate records.
• Create daily bank deposits for remittances received from dealerships and handle the processing of cheques ensuring everything is accurate.
• Balance and close remittances by the end of the received month and create invoices/credit notes for any discrepancies within the remittance.
• Contact the dealership regarding missing information or for any other reason that prevents the remittance from being completed (missing certificates, unknown funds, replacements).
• Receive the transfer of coverage applications, verify documentation, deposit transfer fee, and process the transfer of coverage to the new owner.
• Receive and process cancellation requests with a voucher to refund the dealer if applicable.
• Receive policy updates from dealerships and create invoices/credits in sage to adjust based on the request and eligibility.
• Balancing dealers accounts in Sage including write-offs, applying credits and researching discrepancies. Creating AR adjustments to correct account.
• Maintain positive work relationships not only within the Department and the Company but also with our dealerships and customers.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent is required.
• Minimum 2 years of front-line customer interactions via telephone and/or email is highly preferable and is considered an asset.
• Detail orientated with the ability to multi-task in an organized manner.
• Intermediate skills with Microsoft Office (Word/Excel) is required.
• Keyboarding 50+ words per minute.
• Positive attitude and ability to work within a team.
• Experience working with Sage is considered an asset.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.