Senior Group Benefits Administrator

First Canadian; Edmonton; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Early Friday leave

Vacation time

RRSP with employer match

On-site gym

Educational assistance

Health & Wellness spending account

EAP

Employee discounts

Diversity & inclusion programs

Recognition events

French bonus after probation

Job summary

First Canadian in Edmonton is seeking a Senior Group Benefits Administrator to support day-to-day operations of the Group Administration team and ensure efficient workflows. The role collaborates with the development team, supports new client implementations, and maintains a high standard of service for clients.

Strong attention to detail, a technological aptitude, and excellent customer service are essential.

Qualifications

• Bachelor’s degree in Business Administration or equivalent experience.
• Minimum 5+ years in Group Benefits administration or related field.
• Proficiency with software platforms and Microsoft Office Suite.
• Strong customer service skills and professional client interactions.
• Fluent in French and English, both written and spoken.
• Background checks and employment verification required.

Responsibilities

• Assist the Manager, Group Administration with conversions to a new platform.
• Coordinate and setup group benefit plans with internal teams and clients.
• Use CRM to track inquiries and respond within service standards.
• Investigate issues and provide timely, accurate solutions.
• Collaborate with Business Analysts on user experience improvements.
• Provide process improvement recommendations and take on additional duties.

Skills

Group Benefits administration

Customer service

Bilingual French-English

Microsoft Office

CRM systems

Attention to detail

Education

Bachelor’s degree in Business Administration

Tools

CRM systems

MS Office

Job description

LeMarchand Mansion
Edmonton, AB T5K 0J8, CAN

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written)

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Senior Group Benefits Administrator, reporting to the Manager, Group Administration is based in our downtown Edmonton location. This is a key role within our organization and is responsible for supporting the day to day operations of the department to ensure efficient workflow. This position also collaborates closely with the development team and is involved in executing quality assurance processes, supporting new client implementations and maintaining a high standard of service for our clients. The ideal candidate will have strong attention to detail, a technological aptitude, a resourceful nature, and exceptional customer service skills.

• Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
• Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
• Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
• Investigate, research and resolve client issues, ensuring timely and accurate solutions.
• Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
• Provide recommendations for resolving problems and suggest improvements to processes.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
• A minimum of 5+ years in Group Benefits administration, claims or a related field is required.
• Proficiency in using software and technology platforms is required.
• Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
• Strong customer service skills with experience handling client interactions professionally and efficiently is required.
• Fluent in French and English with proven competencies in verbal and written communication is required.
• Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.