chef technicien de service sur le terrain / Lead Field Service Technician (Onsite)

Prattwhitney; Dorval; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

3 weeks paid vacation

Extended health care

Dental and vision insurance

Life and long-term disability insurance

Group RRSP with company contributions

Ongoing training and education

Employee tuition reimbursement

Onsite parking

Job summary

Prattwhitney in Dorval, Canada, is looking for a technical operations leader to manage customer assets and ensure effective communication. The role requires bilingual proficiency in English and French and involves day-to-day technical coordination to meet service level agreements.

The successful candidate will oversee incident management and support project implementation while fostering a culture of safety and efficiency. Benefits include extended health insurance, paid vacation, and ongoing education opportunities.

Qualifications

• Less than 2 years of prior relevant experience; if no degree, 6 years of experience required.
• Must meet airport security access requirements for a Restricted Area Identity Card (RAIC) / CIZR.
• Valid driver’s license and vehicle for customer support.

Responsibilities

• Act as the primary technical point of contact for the customer.
• Lead day-to-day site operations and coordinate technical resources.
• Manage customer assets, including inventory control and lifecycle management.
• Oversee incident management activities and ensure timely responses.
• Support project implementation activities and customer communications.

Skills

Leadership

Technical communication

Fluency in English

Fluency in French

Experience with Radio VHF/UHF systems

Education

University degree or equivalent experience

Job description

Responsibilities

• Act as the primary technical point of contact for the customer, ensuring effective communication and rapid issue resolution.
• Lead day‑to‑day site operations and coordinate technical resources to meet contractual service level agreements (SLAs).
• Manage customer assets, including inventory control, lifecycle management, audits, tracking, and reporting.
• Oversee incident management activities, ensuring timely response, escalation, root‑cause analysis, and closure of service incidents.
• Develop and maintain operational processes, procedures, and maintenance documentation to improve efficiency and consistency.
• Ensure compliance with ISO standards, company policies, quality management systems, and regulatory requirements.
• Support project implementation activities, including planning, scheduling, site coordination, and customer communications.
• Mentor and provide technical guidance to site personnel while promoting a culture of accountability and safety.
• Facilitate change‑management processes and ensure proper documentation of system modifications.
• Coordinate, prioritize, and resolve issues encountered by customers.
• Analyze system failures, identify and restore equipment malfunctions and failures.
• Escalate critical or complex issues that will impact the business.
• Perform a variety of tasks, including servicing, operating, maintaining, repairing, and removing equipment.
• Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications.
• Manage technical products, services, logistics, provisioning, quantity surveying, and configurations for assigned customers.
• Troubleshoot technical problems and recommend actions to company or customer representatives.
• Assess product needs in accordance with customer specifications.
• Act as the local on‑site Collins Aerospace representative to the customer’s organization.
• Manage the statement of work to meet customer and contract requirements.
• Manage quality issue and customer feedback to maintain good relationships.
• Travel up to 30% of the time required.

Qualifications

• University degree or equivalent experience and less than 2 years of prior relevant experience; if no degree, 6 years of experience required.
• Canadian citizenship.
• Must meet airport security access requirements for a Restricted Area Identity Card (RAIC) / CIZR.
• Fluency in English and French, spoken and written.
• Experience working with Radio VHF/UHF systems.
• Valid driver’s license and vehicle for customer support.
• Preferred: Completion of a practical course in RF Radio & Electronics.
• Preferred: Completion of a practical course in Networking.
• Demonstrated leadership, training ability, responsibility, and capability to direct other technical personnel.

Role Type

Onsite

Benefits

• 3 weeks paid vacation.
• Extended health care, dental, vision, and more.
• Life and long‑term disability insurance.
• Group RRSP with company contributions up to 18% combined.
• Ongoing training and education.
• Employee tuition reimbursement in select areas.
• Onsite parking.

Equal Employment Opportunity Statement

RTX adheres to the principles of equal employment opportunity. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation, identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.