chef technicien de service sur le terrain / Lead Field Service Technician (Onsite)

Collins Aerospace; Dorval; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Three weeks of paid vacation

Extended health care, dental, vision, and other insurance

Life and long-term disability insurance

Group RRSP with company contributions up to 18%

Ongoing training and education

Tuition reimbursement

On-site parking

Located near public transit

Job summary

Collins Aerospace is seeking a Lead Field Service Technician in Dorval, Quebec. In this role, you will be responsible for coordinating day-to-day operations and managing technical issues related to VHF/UHF radio, telephone, and networking from the Montreal office.

The ideal candidate will have strong communication skills in English and French, and prior experience in the field. The position offers extensive benefits, including three weeks of paid vacation and health care coverage.

Qualifications

• Less than 2 years of prior relevant experience.
• Must meet airport security access requirements for RAIC.
• Valid driver’s license and a personal vehicle for customer support.

Responsibilities

• Act as the primary technical point of contact for the customer.
• Coordinate technical resources to meet service level agreements.
• Develop and maintain operational processes and documentation.
• Manage incident management and ensure timely response.
• Travel up to 30% of the work time.

Skills

Fluency in English and French

Work experience in VHF/UHF radio

Technical knowledge in networking

Education

Bachelor’s degree or equivalent experience

Job description

Location

CA-QC-DORVAL-730-CUST ~ 730 Cote-Vertu Ouest ~ BLDG 4 (External Site)

Date Posted

2026-06-16

Country

Canada

Job Summary

Lead Field Service Technician responsible for coordinating day‑to‑day operations and prioritizing VHF/UHF radio, telephone, networking, and PC related issues from the Montreal office.

Key Responsibilities

• Act as the primary technical point of contact for the customer, ensuring effective communication and rapid issue resolution.
• Lead day‑to‑day site operations and coordinate technical resources to meet contractual service level agreements (SLAs).
• Manage customer assets, including inventory control, lifecycle management, audits, tracking, and reporting.
• Oversee incident management activities, ensuring timely response, escalation, root cause analysis, and closure of service incidents.
• Develop and maintain operational processes, procedures, and maintenance documentation to improve efficiency and consistency.
• Ensure compliance with ISO standards, company policies, quality management systems, and regulatory requirements.
• Support project implementation activities, including planning, scheduling, site coordination, and customer communications.
• Mentor and provide technical guidance to site personnel while promoting a culture of accountability and safety.
• Facilitate change management processes and ensure proper documentation of system modifications.
• Coordinate, prioritize and resolve issues encountered by customers.
• Analyze system failures, identify and restore equipment malfunctions and failures.
• Escalate critical or complex issues that will impact the business.
• Perform a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
• Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
• Manage technical products, services, logistics and provisioning, quantity surveying, and configurations for assigned customers.
• Troubleshoot technical problems and recommend actions to company or customer representatives.
• Assess product needs in accordance with customer specifications.
• Act as local on‑site Collins Aerospace representative to the customer's organization.
• Manage statement of work to meet customer and contract requirements.
• Manage quality issue management.
• Contact customer, collect feedback, and establish and maintain a good relationship with customers.
• Travel up to 30% of the work time.

Required Qualifications

• Bachelor’s degree or equivalent experience with less than 2 years of prior relevant experience.
• Canadian citizenship.
• Must meet airport security access requirements for a Restricted Area Identity Card (RAIC).
• Fluency in English and French, both spoken and written.
• Work experience and technical knowledge in VHF/UHF radio.
• Valid driver’s license and a personal vehicle for customer support requirements.

Preferred Qualifications

• Completion of a practical course in RF radio and electronics.
• Completion of a practical course in networking.
• Demonstrated leadership, training ability, responsibility, and the capability of directing the activities of other technical personnel.

Benefits

• Three weeks of paid vacation.
• Extended health care, dental, vision, and other insurance.
• Life and long‑term disability insurance.
• Group RRSP with company contributions up to 18% combined.
• Ongoing training and education.
• Tuition reimbursement in select areas.
• On‑site parking.
• Located near public transit.

EEO Statement

RTX adhère aux principes d’égalité en matière de recrutement et d’embauche. Toutes les candidatures de postulants qualifiés seront examinées avec attention, sans distinction d’origine ethnique, de couleur, de religion, de genre, d’orientation ou d’identité sexuelle, d’origine nationale, d’âge, de handicap, de statut d’ancien combattant protégé ou de toute autre caractéristique protégée par la loi.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.