Chef(fe) d'équipe / Team Leader

Nestlé SA; Montreal; On-site; CAD 43,000 - 48,000; Full time

Job summary

Nespresso is seeking a full-time Team Leader to enhance customer experiences and drive sales. The role requires bilingual communication, strong analytical skills, and a passion for coffee and sustainability. Join a dynamic team focused on operational excellence.

Benefits

Competitive wage of $21/hour + Quarterly bonus

Free coffee machine + Monthly Nespresso credit

Exclusive employee discounts

Comprehensive benefits package

Lifestyle Spending Account

Excellent training and development programs

Company-matched pension plan

Free unlimited coffee during shifts

Qualifications

• 2-3 years' experience in high-volume retail.
• Proven ability to understand and drive KPIs.

Responsibilities

• Debriefing the team on objectives and deliverables.
• Analyzing KPI reports and coaching to meet metrics.
• Creating positive brand experiences for all stakeholders.

Skills

Bilingual

Time Management

Analytical Skills

Job description

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REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe in elevating the world of coffee to create a positive impact and be a force for good, shaping lives and landscapes for the better.

By caring for our farmers, suppliers, and communities, we ensure every customer has the best possible experience.

We live by four core behaviors: Inspire, Care, Act, and Innovate. These reflect who we are and guide our interactions with each other and the world. Our culture is built on the belief that together, we can achieve more.

What about you? Join the Nespresso team! Reimagine what coffee and what you can become. Grow as individuals, as teams, and as an organization.

Why choose us?

• Competitive wage of $21/hour + Quarterly bonus
• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Comprehensive benefits package including health, dental, massage, mental health coverage, and Health Spending Account, starting day one
• Lifestyle Spending Account
• Excellent training and development programs
• Growth opportunities
• Company-matched pension plan
• Free unlimited coffee during shifts
• And much more!

Position overview

We are seeking a full-time Team Leader to represent the Nespresso brand, ensure operational excellence, and deliver outstanding customer experiences. You will also play a key role in driving sales and meeting targets.

A typical day

• Debriefing the team on objectives and deliverables
• Analyzing KPI reports and coaching to meet metrics
• Communicating effectively with team and management
• Creating positive brand experiences for all stakeholders
• Balancing administrative and customer service tasks

Success factors

• Bilingual in English and French is required for daily interactions with a bilingual clientele.
• Passionate about coffee and sustainability
• 2-3 years' experience in high-volume retail
• Proven ability to understand and drive KPIs
• Strong time management and analytical skills

Nespresso is an equal opportunity employer committed to diversity and inclusion. If selected for the recruitment process, please inform Human Resources of any accommodations needed. We will work with you to ensure full participation.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestlé Canada