Chef(fe) d'équipe / Team Leader

Nestlé Nespresso SA; Montreal; On-site; Full time

Job summary

A leading company in the coffee industry is seeking a full-time Team Leader to ensure operational excellence and exceptional customer experience. This role involves training team members, analyzing KPIs, and driving sales. The ideal candidate will be bilingual, passionate about coffee, and have experience in retail. Join a dynamic team and enjoy comprehensive benefits, growth opportunities, and unlimited coffee during shifts.

Benefits

Competitive salary of $21/h + quarterly bonus

Free coffee machine + monthly Nespresso credit

Exclusive employee discounts

Comprehensive benefits including health and dental coverage

Personal expense account

Excellent training and development programs

Growth opportunities

Retirement plan with competitive employer contributions

Unlimited free coffee during shifts

Qualifications

• Fluent in both English and French for daily bilingual interactions.
• 2-3 years of experience in high-volume retail.

Responsibilities

• Inform and train team members on objectives and expectations.
• Analyze KPI reports and coach team to meet targets.
• Create positive brand experiences for all stakeholders.

Skills

Bilingual Communication

Time Management

Analytical Skills

Job description

Join to apply for the Chef(fe) d'équipe / Team Leader role at Nestlé Nespresso SA

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Nespresso Canada, une division de Nestlé Canada!

Reimagine What Coffee Can Be...

At Nespresso, we are committed to providing you with exceptional sustainable coffee at home. With every cup, we elevate coffee moments with taste and intention. Cultivating coffee as an art to bring out the best in each of us.

Why you should join us

• Competitive salary of $21/h + quarterly bonus
• Free coffee machine + monthly Nespresso credit
• Exclusive employee discounts
• Comprehensive benefits including health and dental coverage from day one (massage, mental health, health spending account)
• Personal expense account
• Excellent training and development programs
• Growth opportunities
• Retirement plan with competitive employer contributions
• Unlimited free coffee during shifts
• And much more!

Position summary

We are seeking a full-time Team Leader to act as a brand ambassador for Nespresso, ensuring operational excellence and an exceptional customer experience. You will also play a key role in driving sales and meeting targets.

A day in the life

• Inform and train team members on objectives and expectations
• Analyze KPI reports and coach team to meet targets
• Maintain effective communication with team and management
• Create positive brand experiences for all stakeholders
• Balance administrative duties with customer service

What will help you succeed

• Fluent in both English and French for daily bilingual interactions
• Passion for coffee and sustainability
• 2-3 years of experience in high-volume retail
• Strong understanding and application of KPIs
• Effective time management and analytical skills

Nespresso is committed to diversity and inclusion. If selected for the recruitment process, please inform HR of any accommodations needed. We will work with you to ensure full participation.