Chef(fe) d'équipe / Team Leader

Nestlé SA; Laval; On-site; CAD 40,000 - 48,000; Full time

Job summary

Join Nespresso as a Team Leader to elevate the coffee experience. This full-time role focuses on operational excellence, customer satisfaction, and sales performance. Enjoy competitive wages, comprehensive benefits, and growth opportunities in a vibrant team environment.

Benefits

Competitive wage of $21/hour + Quarterly bonus

Free coffee machine + Monthly Nespresso credit

Exclusive employee discounts

Comprehensive benefits package including health and dental coverage

Lifestyle Spending Account

Excellent training and development programs

Growth opportunities

Company-matched pension plan

Unlimited free coffee during shifts

Qualifications

• 2-3 years of experience in high-volume retail.
• Proven ability to understand and drive KPIs.

Responsibilities

• Representing the Nespresso brand and ensuring operational excellence.
• Delivering exceptional customer experiences and driving sales.
• Analyzing KPI reports and coaching to meet metrics.

Skills

Bilingual in English and French

Passionate about coffee and sustainability

Effective time management

Analytical skills

Job description

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REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe in elevating the world of coffee to create a positive impact and be a force for good, shaping lives and landscapes for the better.

By caring for our farmers, suppliers, and communities, we ensure every customer has the best experience possible.

We live by four core behaviors: Inspire, Care, Act, and Innovate. These values define who we are and guide our interactions with each other and the world around us. Our culture is rooted in the belief that together, we can achieve great things.

What about you? Join the Nespresso team! Reimagine what coffee can be and what you can become. Together, we grow as individuals, teams, and as an organization.

Why choose us?

• Competitive wage of $21/hour + Quarterly bonus
• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Comprehensive benefits package including health and dental coverage from day one (massage, mental health, Health Spending Account)
• Lifestyle Spending Account
• Excellent training and development programs
• Growth opportunities
• Company-matched pension plan
• Unlimited free coffee during shifts
• And much more!

Position summary

We are seeking a full-time Team Leader to join our team. This role involves representing the Nespresso brand, ensuring operational excellence, delivering exceptional customer experiences, and driving sales to meet targets.

A day in the life

• Debriefing the team on objectives and deliverables
• Analyzing KPI reports and coaching to meet metrics
• Communicating effectively with team and management
• Creating a positive brand experience for stakeholders
• Balancing administrative and customer service tasks

What will make you successful

• Bilingual in English and French, required for daily interactions with a bilingual clientele.
• Passionate about coffee and sustainability
• 2-3 years of experience in high-volume retail
• Proven ability to understand and drive KPIs
• Effective time management and analytical skills

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you require accommodations during the recruitment process, please inform Human Resources. We will work with you to ensure full participation.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestlé Canada