Chef(fe) d'équipe / Team Leader

Nestlé Nespresso SA; Laval; On-site; Full time

Job summary

Join a leading coffee company as a Team Leader, where you will ensure operational excellence and deliver exceptional customer experiences. With competitive salary and benefits, this full-time role offers opportunities for growth and development in a dynamic environment.

Benefits

Competitive salary $21/h + Quarterly bonus

Free coffee machine + Monthly Nespresso credit

Exclusive employee discounts

Comprehensive benefits including health, dental, mental health

Personal expense account

Excellent training and development programs

Opportunities for growth

Retirement plan with employer contributions

Unlimited free coffee during shifts

Qualifications

• 2-3 years of experience in high-volume retail.
• Strong understanding and management of KPIs.

Responsibilities

• Inform and train the team on objectives and expectations.
• Analyze KPI reports and coach the team to meet goals.
• Create a positive brand experience for all stakeholders.

Skills

Bilingual

Time Management

Analytical Skills

Job description

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Nespresso Canada, une division de Nestlé Canada!

Reimagine What Coffee Can Be...

At Nespresso, we are committed to providing you with exceptional sustainable coffee at home. Our goal is to elevate coffee moments with taste and intention, cultivating coffee as an art to bring out the best in everyone.

Why join us?

• Competitive salary $21/h + Quarterly bonus
• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Comprehensive benefits including health, dental, mental health, massage, and health spending account starting from day one
• Personal expense account
• Excellent training and development programs
• Opportunities for growth
• Retirement plan with employer contributions
• Unlimited free coffee during shifts
• And much more!

Position Summary

We are seeking a full-time Team Leader to act as a brand ambassador, ensure operational excellence, and deliver an exceptional customer experience. You will also play a key role in driving sales and meeting targets.

A day in the life

• Inform and train the team on objectives and expectations
• Analyze KPI reports and coach the team to meet goals
• Maintain effective communication with team and management
• Create a positive brand experience for all stakeholders
• Balance administrative tasks with customer service

What you need to succeed

• Bilingual in English and French
• Passionate about coffee and sustainability
• 2-3 years of experience in high-volume retail
• Strong understanding and management of KPIs
• Excellent time management and analytical skills

Nespresso values diversity and inclusion. If selected for the recruitment process, inform HR of any accommodations needed. We will work with you to ensure full participation.