Chef du service de formation / Training Services Manager

Airbus; Mirabel; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Training Services Manager to lead training project management for the A220 aircraft. This role involves coordinating training services, fostering relationships with training providers, and ensuring customer satisfaction throughout the training lifecycle. The ideal candidate will have extensive experience in the commercial aviation sector, strong contract management skills, and the ability to communicate effectively in both English and French. Join a dynamic team that values personal growth and offers a supportive environment for professional development.

Benefits

Attractive salary

Annual bonus

Group insurance plan

Pension plan

Share purchase plan

On-site cafeterias

Employee Assistance Program (EAP)

Discount Program

On-site Medical Service

Access to public shuttle service

Qualifications

• 10+ years of experience in commercial aviation, preferably in aviation training.
• Strong communication skills and ability to simplify complex subjects.

Responsibilities

• Coordinate training services delivery, ensuring customer satisfaction.
• Oversee training projects from initiation to closure, maintaining profitability.

Skills

Contract Management

Procurement

Negotiation

Administration

Interpersonal Skills

Communication Skills

Problem Solving

Bilingual (French and English)

Education

Undergraduate Degree in Project Management or Business Administration

Tools

SAP

Job description

Do you have experience in contract management, procurement, negotiation, and administration? Have you worked in a role related to aviation training and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Training Services Manager to join our Training Services team in the Customer Services business unit based in Mirabel (Québec, Canada), where you will work with multiple interfaces involved in the overall delivery of aircraft training to Airbus A220 Customers. This important role falls within the framework of the integration of A220 Training Services with Airbus SAS Training and Commercial.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

As Training Services Manager, you will be the focal point for training project management activities including customer training definition and planning for entry-into-service (EIS) and aftermarket training services. You will anticipate, analyze and report risks, ensuring the highest level of customer satisfaction throughout the training project lifecycle.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that make it a truly special place to call home.

How we care for you:

1. Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
2. Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
3. Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
4. Individual development: Great upskilling opportunities and development prospects with unlimited access to +10,000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

1. Coordinate the delivery of training services in line with the aircraft Purchase Agreement and aftermarket services contracts obligations, delivering or exceeding customer expectations for all training activities;
2. Foster strong relationships with Authorized Training Providers (ATPs) including Flight Training Alliance (FTA) and Lufthansa Technical Training (LTT) as well as other training suppliers including Airbus SAS, ensuring their contractual obligations to Airbus Canada are maintained;
3. Oversee training projects from initiation to closure as per internal guidelines and best practices for delivery of services to A220 customers at the highest levels of profitability;
4. Understand unique customer requirements and prepare and present training conference material in line with customer training needs, building on improvements project-by-project;
5. Issue commercial offers for payment of chargeable services, initiate services contracts and ensure invoicing is aligned with contractual terms and conditions;
6. Coordinate training schedules with the service providers and customers and ensure adherence to schedule;
7. Support governance reporting for senior management and customer reviews, and present them as required to respective team members;
8. Analyze customer challenges and implement necessary strategies for specific customers;
9. Support the standardization of customer experience throughout the growing Airbus and A220 training network worldwide, ensuring Airbus and Airbus Canada’s Quality standards are met;
10. Communicate performance results (financial and customer experience) and highlight the best course of action for improvement when required.

Your boarding pass:

1. You have an undergraduate degree, preferably in project management or business administration;
2. You have a minimum of ten (10) years of experience in the commercial aviation industry, preferably in a role related to aviation training;
3. Knowledge of Aviation Training Organizations operations is considered an asset;
4. Knowledge of Pilot Training curriculums and Simulator Device management is considered an asset;
5. You have relevant contract management, procurement, negotiation, SAP and administration experience;
6. Experience working with Finance and Accounting departments would be an asset;
7. You have strong interpersonal skills and are capable of supporting high degrees of interactions with customers, service providers and internal stakeholders;
8. You have strong communication skills and the ability to explain complex subjects, both financial and non-financial, in a simplified manner;
9. You possess strong computer literacy skills;
10. You are a highly autonomous and a team player who requires minimal management oversight;
11. You are a resourceful problem solver comfortable with providing solutions;
12. You enjoy working in an environment where there is a high diversity in work scope and where day-to-day activities are dynamic;
13. You are fluent in both French and English.

Occasional travel is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!