Channel Operations and Enablement Manager

Facilityos; Toronto; Hybrid; CAD 130,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health coverage

Hybrid work environment

Growth opportunities

Catered events, snacks and drinks

Birthday and life celebrations

Two annual parties

Job summary

FacilityOS is seeking a Channel Director to manage commercial backbones of partner relationships and align pricing globally. The role drives MSA maintenance, vendor status, and enables scalable deal registration and onboarding, partnering with RevOps, Legal, Finance, and Product to build a strong channel program.

Based in Canada with a hybrid work model, you will own pricing, tiers, and procurement workflows to keep FacilityOS active in partner ecosystems while enabling growth across regions.

Qualifications

• 5+ years in channel/partner operations or related commercial role.
• Experience managing MSAs and partnership agreements with Legal.
• Familiarity with partner procurement, price books and AV requirements.
• Experience building channel program infra: pricing, tiering, order booking.

Responsibilities

• Maintain MSAs and Vendor Partnership Agreements across partners with Legal input.
• Establish global partner tiers and discount schedules for consistency.
• Secure Approved Vendor status with key partners and maintain price books.
• Collaborate with RevOps, Legal, Finance and Product on portal requirements.
• Support deal registration, onboarding, and ramp of new Channel Directors.

Skills

Channel ops

MSA management

Pricing tiers

Vendor management

CRM experience

Cross-functional leadership

Education

Bachelor's degree in business or related field

Tools

Salesforce CRM

Job description

About FacilityOS

FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

Our channel program partners with global business process outsourcing (BPO) and integrated facilities management (IFM) organizations who deliver FacilityOS as part of the operational services they provide to their own enterprise customers. We operate as a subcontractor to our partners, not a co-seller: our partners' staff are the daily users of our platform, and our post-sale motion mirrors our direct business. Our channel strategy favors deep relationships with a select group of global partners over a broad, underserved partner base.

About the role

This role is central to how FacilityOS operationalizes its channel partnerships — from the commercial agreements and pricing structures that govern each relationship to the day-to‑day mechanics of getting deals booked cleanly. You'll manage the commercial backbone of our partner relationships, build consistent global alignment on partner tiers and pricing, and work directly with partner procurement teams to keep FacilityOS active and accurately represented in their systems. You'll also support the program's broader infrastructure — including deal registration and partner enablement — as the channel team grows.

What you'll do

• Manage and maintain updated Master Service Agreements (MSAs) and Vendor Partnership Agreements across the partner base, working with Legal to keep terms current as relationships evolve.
• Establish global alignment around partner tiers and discount schedules, ensuring consistency across the partner base while accounting for the different levels of investment and opportunity within each relationship.
• Secure and maintain Approved Vendor status with channel partners where appropriate, strengthening FacilityOS's position within their procurement and technology ecosystems.
• Engage directly with partner procurement teams to ensure FacilityOS price books are active, current, and properly maintained within each partner's systems.
• Streamline and standardize new order booking procedures with each channel partner, reducing friction from opportunity through purchase order, contracting, and implementation.
• Play a key role in developing new partner-facing enablement content — playbooks, training materials, and onboarding assets — and help shape the content strategy for a future partner portal.
• Work closely with channel leadership to document institutional knowledge — partner history, deal patterns, and pricing norms — into durable program assets.
• Partner cross-functionally with RevOps (CRM, reporting, commission mechanics), Legal (partner agreements), Finance (partner pricing framework), and Product (partner portal requirements).
• Support deal registration in our CRM, in partnership with RevOps, including account delineation rules that help prevent conflict between channel and direct sales.
• Support the onboarding and ramp of new Channel Directors as the team grows across regions.

What you'll need

• 5+ years in channel/partner operations, partner management, or a related commercial operations role, ideally at a B2B SaaS company.
• Experience managing commercial or vendor agreements (MSAs, partnership agreements) and comfort working with Legal to keep them current.
• Familiarity with partner procurement processes, price book maintenance, and Approved Vendor requirements at large enterprise organizations.
• Direct experience building channel program infrastructure — pricing and tiering frameworks, order booking processes, deal registration — from an informal, relationship-based state into a structured program.
• Salesforce (or comparable CRM) experience, ideally including channel or partner-management modules.
• A track record as a strong cross-functional operator, comfortable driving alignment across RevOps, Legal, Finance, and Product.
• Experience with BPO, reseller/VAR, or IFM channel models is a strong plus.
• Comfort building from scratch in an ambiguous, fast-moving environment, with the judgment to prioritize the highest-leverage work first.

What success looks like

• MSAs and Vendor Partnership Agreements are current, well-organized, and accessible across the partner base.
• Partner tiers and discount schedules are documented, aligned globally, and adopted by channel leadership.
• Approved Vendor status is secured with priority partners, and FacilityOS price books are active and current in partner procurement systems.
• New order booking procedures are documented and measurably reduce friction from opportunity to implementation.
• Partner-facing enablement content is robust and complete, living within a partner portal that has significant usage by key partners.

Why work at FacilityOS?

We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:

• Comprehensive health coverage
• A Hybrid work environment
• Opportunity for advancement and growth
• Catered Events, Snacks, Drinks – You won’t go Hungry!
• Birthday and Life Celebrations
• Two annual parties in a year

FacilityOS Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in the location in which you applied.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here.

FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.