Change Manager

eTeam; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Change Manager to lead transformative initiatives within the Marketing Transformation & Readiness team. This role is pivotal in driving comprehensive change plans and fostering cross-functional alignment. You will leverage best practices in change management to ensure the successful adoption of strategic initiatives while developing positive relationships with stakeholders at all levels. Your ability to communicate effectively and influence others will be critical in creating enablement plans and delivering training resources. If you thrive in dynamic environments and are passionate about driving change, this opportunity is perfect for you.

Qualifications

• Proven experience in managing organizational change initiatives.
• Strong communication skills to engage diverse audiences.

Responsibilities

• Drive change management strategies for marketing initiatives.
• Collaborate with teams to assess change impacts and readiness.

Skills

Change Management

Communication Skills

Influencing Skills

Organizational Change Implementation

Flexibility and Adaptability

Education

PROSCI Certification

Job description

This position is on the Marketing Transformation & Readiness team in DX Marketing. We are on a mission to transform and optimize the way the DX Marketing team works through process and technology. As a Change Manager, you will work closely with cross-functional Marketing teams to drive comprehensive change plans for priority initiatives and build strategies supporting long-term behavior change – as well as ensuring cross-team and cross-functionality alignment.

What You’ll Do

1. Leverage change management best practices to ensure the successful adoption of strategic initiatives.
2. Partnering with cross-functional team members to assess change impacts and readiness levels; developing plans to address these impacts.
3. Establishing and maintaining positive relationships with cross-functional partners of all levels; engaging with and supporting sponsors of the change, including executives and senior leadership.
4. Supporting the design, development, delivery, and management of communications; driving program-level and leadership communications for the change.
5. Creating enablement plans; providing input for and support training efforts of cross-functional team members; delivering training resources and materials.
6. Identifying and managing anticipated resistance, supporting change ambassadors/agents for initiatives as appropriate.
7. Establishing and measuring important metrics for change adoption and program success.
8. Work with business owners and product managers to understand business processes; employee roles in those processes; and interpret the impact of the technology solution on the processes and roles.
9. Develops and maintains Project Change Strategy (Communications, Alignment, Training, Reinforcement, and Resistance) and detailed plans.
10. Executes program level communications for broad audiences.
11. Leads Change Agent Strategy and Meetings.
12. Authors materials to be distributed for particular interest groups’ meetings, emails, newsletters to ensure messaging aligns with Program status and brand.
13. Provides Change Coaching to program leaders.
14. Align with the Product Owners and Service Owners for Project business goals/drivers.
15. Convert technical team documentation into cohesive process-driven user documentation and enablement materials.

What You’ll Need to Succeed

1. Years of demonstrated ability working with organizational change implementations; certifications (PROSCI, etc.) is a plus.
2. Exceptional listening and communication skills, both written and verbal, to clearly articulate messages to a variety of audiences.
3. Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship.
4. Flexible and adaptable; able to work in ambiguous situations across various functions and at all levels in an organization.