Change Management Specialist (Full Time, 6 month contract)

Amplify Care; Kitchener; On-site; CAD 65,000 - 95,000; Full time

Job summary

Amplify Care is a not-for-profit focused on digital health and AI for clinicians. We seek a Change Management Specialist to drive successful implementation and adoption of digital health technologies in community settings.

You will build partner relationships and integrate change management into multiple programs, guiding clinicians and teams through adoption and process integration. You will collaborate with program teams, support training, and coach users, ensuring workflows align with

Qualifications

• Minimum of 3 years of experience in an eHealth or health care capacity
• Post-secondary education in a Healthcare related field, Information Technology, Information Management, and/or an equivalent education and experience
• Experience with enabling technologies and digital health, including EMRs
• Solid understanding of clinical processes
• Change Management designation an asset
• Travel may be required

Responsibilities

• Apply a structured change management approach for the people side of change
• Be involved in Change Management functional team projects and support priority work
• Provide quality improvement supports to primary care clinicians and organizations to optimize EMR use
• Align change management activities with health practitioners to smooth adoption and support implementation
• Incorporate adoption strategies based on situational awareness of the change and groups impacted
• Conduct implementation activities, document lessons learned and present findings clearly
• Be an active and visible coach to clinicians and partners
• Work with programs to create workflows and measure adoption, utilization, and proficiency
• Identify resistance and performance gaps and implement corrective actions
• Create reinforcement mechanisms and celebrate successes
• Collaborate with program team to execute work plans for project implementation
• Remove barriers to change with system partners
• Provide workflow and change management support to embed tools into processes
• Support team training, onboarding, and ongoing learning
• Support other duties as assigned

Skills

Communication

Active listening

Interpersonal skills

Attention to detail

Education

Healthcare or IT post-secondary education

Tools

EMR systems

Job description

Program Overview:

Clinically driven. Digitally inspired.

Amplify Care is a not-for-profit organization (founded in 2014 as the eHealth Centre of Excellence) dedicated to helping clinicians and their teams thrive through the implementation of innovative digital health and AI solutions. We focus on technologies that truly meet clinical needs: streamlining workflows to reduce administrative burden, supporting evidence-based decision-making at the point-of-care, enhancing clinical pathways, improving interoperability between disparate information systems, and advancing data quality to support proactive care are just a few examples of the ways we create impact, always with the goal of helping clinicians focus on what matters most: the people they serve.

At Amplify Care, collaboration is at the heart of everything we do. We’ve built a supportive, inclusive workplace where ideas are welcomed, creativity is encouraged, and teamwork drives meaningful change. Recognized as a Great Place to Workfor two years in a row (ranking in the top 15 organizations in our size category) and certified as a Living Wage Employer, we’re proud to be a place where purpose, innovation, and people come together.

Position Description:

The Change Management Specialist will play a key role in the successful implementation and adoption of digital health technologies. By applying a structured change management approach and methodology, the Change Management Specialist will apply their technical skills to conduct implementation activities to support clinicians in a variety of settings in the community. The individual selected will need to build and support numerous partner relationships as a vital part of the Change Management mandate at Amplify Care. This position will work to integrate change management and adoption activities into several Amplify Care programs.

Key Roles and Responsibilities:

• Apply a structured change management approach and methodology for the “people side of change,” resulting from projects and change efforts.
• Be involved in the Change Management functional team projects and support organizational priority work.
• Provides quality improvement supports to primary care clinicians and organizations to optimize the use of EMRs.
• Ensure the alignment of change management activities with participating health service practitioners, to smooth the adoption process and contribute to problem solving resulting in successful implementation.
• Incorporate adoption and change management strategies based on situational awareness of the details of the change and the groups being impacted.
• Conduct implementation activities, document lessons learned and present findings in a logical and easy-to-understand manner.
• Be an active and visible coach to clinicians and partners.
• Work with organizations and the program team to create workflows and manage measurement systems to track adoption, utilization, and proficiency of individual changes.
• Identify resistance and performance gaps, and work to develop and implement corrective actions.
• Create and enable reinforcement mechanisms and celebrations of successes.
• Work with the program team in the execution of work plans and activities to support project implementation.
• Work with system partners to remove barriers to change.
• Provide workflow and change management support to clinicians to help embed these tools into existing and new processes.
• Provide support to team members with training, onboarding, and ongoing learning and development initiatives
• Other duties as assigned.

Experience, Skills and Qualifications:

• Minimum of 3 years of experience in an eHealth or health care capacity (Primary Care experience an asset)
• Post-secondary education in a Healthcare related field, Information Technology, Information Management, and/or an equivalent education and experience
• Previous experience with enabling technologies and digital health, including a solid understanding of electronic medical records (EMRs)
• A solid understanding of clinical processes
• Strong communication skills (written and oral)
• Able to work effectively with a diverse group of clinical and non-clinical partners in diverse organizations.
• Excellent active listening and interpersonal skills
• Strong ability to pay attention to detail.
• Knowledge and experience developing and building tools in EMRs an asset.
• Change Management Professional designation an asset
• Travel may be required.

Feel like you don’t meet all the requirements? If you have some of the skills and experience that we’re looking for and are willing to learn the rest, we encourage you to reach out to us!

The Amplify Care team is a respectful and inclusive workplace. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact our People & Culture team at [e-mail] for assistance.

The Amplify Care team is committed to employment equity. We encourage applications from all qualified candidates including, 2SLGBTQIA+ identified persons, persons with disabilities, First Nations, Inuit and Métis individuals, and members of Black and other racialized communities, and individuals who speak languages other than English.

We thank all interested applicants; however, due to the volume of resumes we receive only those selected for an interview will be contacted.