Change Management Specialist

Intact Financial Corporation; Toronto; Hybrid; CAD 110,000 - 134,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Up to 5 extra days off per year

Wellbeing benefits

Employee Share Purchase Plan (ESPP)

Pension with guaranteed lifetime annu—

Salary up to 134k CAD

Job summary

Intact Financial Corporation is seeking an experienced Change Management Specialist to lead the people side of change for finance transformation projects. You will ensure employee engagement, readiness, and sustained adoption of new controls across the organization.

You will develop comprehensive change strategies, drive communication, training, and stakeholder alignment to maximize project success and organizational effectiveness.

Qualifications

• Minimum 7 years experience leading organizational change initiatives.
• Strong knowledge of change management methodologies, frameworks, and best practices.
• Exceptional stakeholder management, communication, and influencing skills.

Responsibilities

• Drive stakeholder readiness, adoption, and sustainment of new controls.
• Develop and execute communication and engagement plans.
• Translate control changes into clear, actionable guidance.
• Coordinate training, awareness activities, and support materials.
• Identify adoption risks and address knowledge gaps.
• Align readiness activities with project milestones.
• Support leaders in reinforcing expected behaviors and accountability.
• Monitor adoption and recommend corrective actions.

Skills

Stakeholder management

Change management

Communication

Training coordination

Education

Post-secondary education in Change Management / Business Administration / HR

Tools

None

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Salary range (but not limited to): 109,900 - 134,300
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
• Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles.

About the role

Join our growing team and play a critical role in driving organizational transformation. We are seeking an experienced and motivated Change Management Specialist to support the successful delivery of our finance projects, a strategic initiative designed to strengthen processes, enhance accountability, and improve operational effectiveness across the organization. As the Change Management Specialist, you will lead the people side of change, ensuring employees are engaged, informed, prepared, and supported throughout change initiates.

You will develop and execute comprehensive change management strategies that drive awareness, minimize resistance, foster adoption, and sustain new ways of working across the organization.

What you’ll do here

As the Change Management Specialist, you will drive stakeholder readiness, adoption, and sustainment of new controls across the organization.

• Assess stakeholder impacts across teams and business areas.
• Develop and execute communication and engagement plans.
• Translate control changes into clear, actionable guidance.
• Coordinate training, awareness activities, and support materials.
• Identify and address adoption risks, resistance, and knowledge gaps.
• Align business readiness activities with project milestones.
• Support leaders and managers in reinforcing expected behaviors and accountability.
• Monitor adoption and recommend corrective actions where needed.
• Ensure new controls are embedded into day‑to‑day operations and sustained beyond project implementation.

What you bring to the table

• Post secondary education in either: Change Management, Business Administration, HR or a related field.
• Minimum 7 years experience leading organizational change initiatives, preferably within large‑scale transformation, governance, controls, risk, compliance, or process improvement programs.
• Ability to work through ambiguity – is required
• Strong knowledge of change management methodologies, frameworks, and best practices.
• Exceptional stakeholder management, communication, and influencing skills.
• Experience conducting impact assessments, developing change strategies, and driving user adoption.
• Ability to work collaboratively across multiple teams and levels of the organization.
• Strong analytical, problem‑solving, and organizational skills.

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English‑speaking colleagues across the country.

Equal Opportunity

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.