Change Management & Communications Senior Manager

Equinix, Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Equinix, a leader in digital infrastructure, is seeking a Change Management & Communications Senior Manager to drive change and engagement within their People Team. This role involves crafting strategies to facilitate smooth transitions, maximizing stakeholder engagement, and ensuring effective communication throughout the organization.

Qualifications

• Proven experience in developing and executing change management strategies.
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci).
• Experience with HR transformation projects is an advantage.

Responsibilities

• Build and execute change management strategy and tactics.
• Collaborate with cross-functional teams for change implementation.
• Create communication campaigns and deliver training programs.

Skills

Communication

Facilitation

Presentation

Education

Bachelor's degree in Communications, Human Resources, Business Administration, or a related field

Job description

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Summary: The Change Management & Communications Senior Manager is responsible for building and executing the comprehensive change management strategy and tactics to drive awareness, understanding, and adoption of new behaviors and ways of working in the new People Team model across the organization and within the People Team itself. This role will focus on minimizing disruption, maximizing engagement, and fostering a positive transition. This role will work closely with the Transformation leadership team to pull through change tactics across the program. The individual may oversee resources to help execute the work.

Responsibilities:

• Build and execute the change management strategy and tactics to drive awareness, understanding, and adoption of new behaviors and ways of working in the new model. This includes communications, stakeholder engagement, change measurement, and training activities.

• Develop and implement change management plans for the People Team and the business, including persona mapping, stakeholder analysis, impact assessments, and resistance management.

• Collaborate with cross-functional teams, including senior leadership, program leads, People Team business partners, and People operations to ensure successful implementation and execution of change and implementation plans

• Design, maintain and deliver targeted change and communication plans to inform and engage various stakeholder groups throughout the transformation journey.

• Create compelling communication campaigns and materials across a variety of channels, including presentations, newsletters and FAQs. Work closely with People Messaging team on the development of videos as well.

• Develop and facilitate training programs to support the adoption of new processes, technologies, and ways of working.

• Identify and address potential roadblocks to adoption, working collaboratively with other workstream leads.

• Define, measure and monitor change adoption metrics, assess risks, and recommend interventions to address resistance or gaps

• Build and maintain strong relationships with key stakeholders across the organization.

• Ensure consistent and clear messaging throughout the transformation.

Qualifications:

• Bachelor's degree in Communications, Human Resources, Business Administration, or a related field.

• Proven experience in developing and executing change management and communication strategies for large-scale transformation programs.

• Strong understanding of change management methodologies and best practices (e.g., ADKAR, Prosci).

• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.

• Strong interpersonal, facilitation, and presentation skills.

• Experience with HR transformation projects is an advantage.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.