Change Management & Communications Manager, Vice President

STATE STREET CORPORATION; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Change Management & Communications Manager to lead the change control lifecycle in their cybersecurity delivery portfolio. This role is perfect for a self-starter who excels in building structure and automating processes. You will craft strategic communications, engage stakeholders, and ensure transparency across teams. If you thrive in dynamic environments and are passionate about driving foundational change, this opportunity will allow you to make a significant impact while collaborating with senior leadership and diverse teams.

Benefits

Generous medical care

Insurance and savings plans

Flexible work programs

Development programs

Educational support

Paid volunteer days

Matching gift programs

Qualifications

• 4-7 years of experience in change management and internal communications.
• Strong experience in mapping processes and building tooling.
• Proven ability to execute change control processes in complex environments.

Responsibilities

• Design and mature a robust cybersecurity change management framework.
• Develop and execute a strategic communication plan for updates.
• Build executive-level dashboards for change tracking.

Skills

Change Management

Internal Communications

Stakeholder Engagement

Process Mapping

Automation Tools

Risk Management

Communication Skills

Self-directed

Education

PROSCI Certification

Communications Certifications

Tools

JIRA

SharePoint

Excel

ServiceNow

Power BI

Job description

About the Role

We are looking for a certified and execution-oriented Change Management & Communications Manager to lead and mature the change control lifecycle across our cybersecurity delivery portfolio. We need a self-starter who can quickly build structure, map existing processes, assess end-to-end change impacts, and own end-to-end delivery of an automated, audit-ready, transparent, and scalable change management process.

In addition to change oversight, this role will also lead program-wide communications — crafting messaging, managing stakeholder engagement, and maintaining visibility platforms such as SharePoint. You’ll partner across delivery, risk, and governance teams, with direct exposure to senior leadership.

What You’ll Do

Change Management (75%)

• Design and mature a robust cybersecurity change management framework grounded in best practices (e.g., PROSCI)
• Work with other partners to standardize, automate and deliver world class change management process that ensures audit, scalability, & maintainability.
• Replace legacy tools (Excel, MS Forms) with streamlined workflows, automation tools (e.g. JIRA, AI) tools, and approval structures
• Lead impact analysis of changes across timelines, KRI targets, risk posture, and stakeholder dependencies
• Ensure all change documentation is audit-ready, traceable, and actionable
• Collaborate across delivery, governance, and risk teams to streamline intake, escalation, and resolution
• Build executive-level dashboards and reporting mechanisms for change tracking and leadership visibility
• Continuously improve the change process to support scale, compliance, and operational agility

Program Communications (25%)

• Develop and execute a strategic communication plan for cybersecurity delivery updates and progress
• Create executive-ready decks, stakeholder newsletters, and process documentation
• Own content development and maintenance for SharePoint hubs, including toolkits, updates, and program announcements
• Serve as the central communication point for delivery alignment across workstreams and leadership

What We’re Looking For

• 4–7 years of relevant experience in change management and internal communications
• PROSCI (or equivalent) certification highly preferred
• Strong experience in mapping processes and building tooling to automate change management (e.g. JIRA, Power BI etc.).
• Proven experience in implementing change frameworks, stakeholder engagement, and process governance
• Demonstrated ability to quickly assess, design, and execute change control processes in complex environments
• Strong understanding of how changes impact risk posture, program deadlines, and delivery metrics
• Experience in regulated environments or cybersecurity programs a strong advantage
• Excellent verbal and written communication skills, including PowerPoint and executive communication
• Proficiency with tools like SharePoint, Excel, JIRA, ServiceNow, or similar
• Self-directed, accountable, and operates with urgency — owns their work and drives it to completion

Preferred Qualifications

• Background in cybersecurity, GRC, or enterprise Technology transformation program change management.
• Communications certifications or experience in messaging frameworks (e.g., storytelling, change communication planning, & PowerPoint presentations)
• Experience supporting large-scale portfolio or regulatory programs

Why Join Us

This role will have visibility and influence across a rapidly evolving cybersecurity delivery program. You’ll drive foundational change, enhance how we manage and communicate across teams, and help ensure we’re operating with transparency, urgency, and strategic focus.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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