CHANEL Beauty Confidant

Chanel, Inc.; Toronto; On-site; CAD 40,000 - 52,000; Full time

Job summary

CHANEL is seeking a Beauty Confidant to deliver a luxurious, one-to-one client experience at the Holt Renfrew Bloor counter in Toronto. You will drive sales for Fragrance & Beauty while maintaining exceptional client service and building lasting relationships with customers.

Reporting to the Territory Manager, this role supports both full-time 37.5-hour schedules and a temporary contract through September 2027, reflecting Chanel's flexible yet premium retail environment in Canada.

Qualifications

• Client service excellence is expected.
• Strong communication and interpersonal skills.
• Sales-focused with ability to upsell and meet targets.
• Ability to build lasting relationships with customers.

Responsibilities

• Create a unique, personal one-to-one client experience in-store.
• Generate maximum sales volume while delivering superior client service.
• Achieve sales goals for Fragrance & Beauty and grow the customer base.
• Build strong in-store relationships through effective communication.

Job description

CHANEL Beauty Confidant

Location: CHANEL Counter at Holt Renfrew Bloor, Toronto

Reports to: Territory Manager

Contract: Full-Time (37.5 hours), and Temporary (Contract until September 2027)

Your role at Chanel:

As a Beauty Confidant, you will embody the values of the Brand by creating a unique and personal one-to-one client experience in-store.

What impact you can create at Chanel:

You will generate maximum sales volume while providing superior client service and relate to customer needs ensuring repeat sales and loyal customers.

What you will bring to the role:

• You will provide superior client service by demonstrating interest, courtesy and sincerity;
• You will extend exceptional client care to every customer through consultations;
• You will use your selling skills that relates to customer needs;
• You will achieve sales goals planned for the year for your Fragrance & Beauty account;
• You will increase the customer base and build business for the future;
• You will build strong in-store business relationships through effective communication.

You are energised by:

• Providing the Chanel ultimate luxury client experience;
• Achieving sales plan.

What you would gain from this experience:

• Gratification in offering a unique client experience.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.