CFAA Fire Alarm Technician - Service or Installs

Convergint; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Company holidays & paid time off

Comprehensive benefits package

RRSP employer contribution

Safety-focused work environment

Colleague assistance program

Tuition reimbursement

Fleet vehicle provided

Competitive salary and compensation

Job summary

Convergint is seeking a full-time Fire Alarm Technician in Calgary, AB to support new and installed fire alarm systems. You will troubleshoot, repair, and maintain equipment while ensuring safety and customer satisfaction.

The role emphasizes mentoring peers, coordinating with project managers, and performing commissioning activities on campus. Requirements include CFAA Fire Alarm Technician certification, 3–5 years of commercial experience, and a degree in electronic technologies or related

Qualifications

• Strong customer focus and ability to work under pressure.
• Solid technical skills in building automation, fire alarm, and/or electronic security systems.
• Programming skills and proven ability to troubleshoot and propose solutions.
• Self-starter who works well with general supervision.
• Mechanical and electrical aptitude, including work with hand and power tools.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and ability to handle multiple service needs simultaneously.
• Proficiency with MS Office applications (Outlook, Word, Excel).

Responsibilities

• Test, repair, and service a variety of fire alarm systems and equipment with guidance as needed.
• Identify and resolve problems for most service calls and provide customers with appropriate solutions.
• Act as a mentor for less experienced staff and provide guidance on testing, inspections, and equipment adjustments.
• Communicate project requirements and status to project manager; complete work on time per schedules.
• Perform wiring checkout, system start-ups, and programming using commissioning tools; complete final adjustments and commissioning reports.
• Prepare accurate and detailed service reports for the customer and Convergint.
• Represent Convergint as the customer’s best service provider.

Skills

Customer focus

Technical skills

Fire alarm systems

Electronic security systems

Programming skills

Troubleshooting

Self-starter

Mechanical aptitude

Electrical aptitude

MS Office

Education

CFAA Fire Alarm Technician certification

Degree in electronic technologies / electrical engineering or similar

Tools

Edwards products

EST3/3X and EST4 certifications

Job description

Fire Alarm Technician – Calgary, AB

Convergint seeks a full‑time, team‑oriented, results‑driven Fire Alarm Technician to provide customer and technical support for new and installed fire alarm systems that are moderately complex on our campus in Calgary, AB. The role involves troubleshooting, testing, repairing, and maintaining fire alarm equipment while ensuring customer satisfaction and safety compliance.

What You’ll Do with “Our Training and Your Experience”

• Test, repair, and service a variety of fire alarm systems and equipment with guidance as needed. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for most types of service calls, including emergency calls, and analyze repair requirements to provide customers with appropriate solutions.
• Act as a mentor for less experienced staff and provide guidance on testing, annual inspections, and equipment adjustment.
• Communicate project requirements and status, including project change proposals, to project manager/supervisor. Complete work on time and in accordance with project schedules.
• Perform wiring checkout, system start‑ups, and programming using commissioning tools; complete final adjustments, calibration, and commissioning reports.
• Prepare accurate and detailed service reports for the customer and Convergint to support invoicing and job cost tracking.
• Represent Convergint as the customer’s best service provider, ensuring the company is the first choice for service.

What You’ll Need

• Strong customer focus and ability to work under pressure; self‑determination of customer needs.
• Solid technical skills and experience with building automation, fire alarm, and/or electronic security systems.
• Programming skills and proven ability to troubleshoot and propose solutions.
• Self‑starter who works well with general supervision.
• Mechanical and electrical aptitude, including work with hand and power tools.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and ability to handle multiple service needs simultaneously.
• Proficiency with MS Office applications (Outlook, Word, Excel).

Requirements

• CFAA Fire Alarm Technician certification is essential.
• 3–5 years of commercial experience in product application/installation, start‑up, and commissioning.
• Degree in electronic technologies (electrical engineering or similar) is considered an asset.
• Experience with Edwards products preferred.
• Certifications EST3/3X and/or EST4 are excellent assets.

Company Benefits And Perks

• Company holidays and paid time off.
• Immediate comprehensive benefit plan (medical, dental, etc.).
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague assistance program.
• Tuition reimbursement.
• Fleet vehicle.
• Competitive salary and compensation plan.
• Corporate social responsibility day.

Convergint is committed to a culture of inclusion and diversity and is an Equal Opportunity Employer.