Certification Operations Lead

CWB Group; Milton; Hybrid; CAD 57,000 - 72,000; Full time

Benefits offered by this job

Comprehensive medical benefits

RRSP and pension program

Career development opportunities

Job summary

The CWB Group is seeking a dedicated Company Certification Administration Supervisor to lead certification processes and front reception, ensuring accurate, timely service for clients and candidates. This hybrid role requires at least one day per week in Milton with occasional travel to Nisku and Laval, and offers growth opportunities within a diverse, inclusive team.

Key duties include supervising certification activities, maintaining records, enhancing client service, and guiding staff through

Qualifications

• 2 years of equivalent general administrative experience.
• 2 years of general office administration experience.
• Professional working proficiency in English.
• Ability to follow established processes and procedures accurately.
• Ability to manage workload and meet deadlines in a structured work environment.
• Experience working in a team-based environment.

Responsibilities

• Oversee all certification administration activities including applications and renewals.
• Monitor workload, productivity, turnaround times, quality standards, and service levels.
• Ensure records and documents are accurate and compliant.
• Resolve client inquiries and service issues.
• Lead Certification Associates and front reception staff.
• Support planning, staffing, and workload forecasting to meet service needs.
• Deliver professional front desk services and customer care.

Skills

Administrative experience

Office administration

Analytical skills

Teamwork

Process adherence

Time management

English proficiency

Education

2 Yr Business Administration Certificate

Job description

The CWB Group is seeking a dedicated Company Certification Administration Supervisor to lead certification processes and front reception, ensuring accurate, timely service for clients and candidates. This hybrid role requires at least one day per week in Milton with occasional travel to Nisku and Laval, and offers growth opportunities within a diverse, inclusive team.

Key duties include supervising certification activities, maintaining records, enhancing client service, and guiding staff through