Centre Coordinator, Member Services

AMA - Alberta Motor Association; Grande Prairie; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & wellness spending accounts

Retirement Savings Plan

AMA member discounts

Learning & development opportunities

Paid time off & vacation flexibility

Job summary

AMA - Alberta Motor Association is seeking a Centre Coordinator in Member Services. You are the first point of contact for members, set a welcoming tone, manage appointment flow, and connect members with the right experts.

In-office role emphasizes organization, problem-solving, and delivering a seamless, positive experience through front-line support and administrative coordination. Join a team that values belonging and provides flexible benefits, learning opportunities, and employee discounts

Qualifications

• 2-3 years of retail, administrative, or customer service experience.
• High school diploma.
• Strong computer skills and ability to learn new systems quickly.
• Excellent communication and multitasking abilities.

Responsibilities

• Welcome members and create a friendly, positive first impression.
• Assess member needs and connect them with the right team members for support.
• Provide information about AMA products, services, and membership benefits.
• Manage traffic flow, appointments, and promote self-service options to reduce wait times.
• Maintain a clean, organized space while supporting administrative and reception tasks.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Problem solving

Education

High school diploma

Job description

You make EVERYONE feel like they BELONG.

The Opportunity

As a Centre Coordinator within Member Services, you're the first point of connection for our members—and the one who sets the tone for their entire experience. You bring energy, organization, and a genuine passion for helping people, ensuring every interaction is welcoming, efficient, and meaningful. In this fast-paced, people-focused role, you'll balance front-line member support with administrative coordination. From managing appointment flow to connecting members with the right experts, you play a key role in delivering a seamless and positive experience. If you thrive on variety, enjoy solving problems on the fly, and take pride in creating great first impressions, this is where you'll shine.

A Place to Belong

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We'll work with you to feel supported throughout your journey with us.

AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members-everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

About

Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.

• Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• Unlimited learning opportunities, including dedicated learning time for personal development.
• Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks' vacation time spread across multiple pay periods.

Who You Are

• A people-person who enjoys connecting with others and creating positive experiences
• A strong communicator who balances professionalism with a warm, approachable style
• Highly organized and able to manage multiple priorities in a fast-paced environment
• A proactive problem-solver who takes initiative and follows through
• Adaptable, collaborative, and committed to continuous learning

How You’ll Make An Impact

• Welcome members and create a friendly, positive first impression
• Assess needs and connect members with the right team members for support
• Provide information about AMA products, services, and membership benefits
• Manage traffic flow, appointments, and promote self-service options to reduce wait times
• Maintain a clean, organized space while supporting administrative and reception tasks

What You Bring To The Table

• High school diploma
• 2-3 years of retail, administrative, or customer service experience
• Proven ability to deliver exceptional customer service in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Ability to work independently and as part of a team, with strong multitasking skills

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We'll work with you to feel supported throughout your journey with us.

Work Model

In-Office