Centre Coordinator, Member Services

Alberta Motor Association; Grande Prairie; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Flexible benefits package

Retirement Savings Plan

Member discounts

Job summary

Alberta Motor Association is seeking a Centre Coordinator in Member Services to greet members, balance front-line support with admin coordination, and ensure a welcoming, efficient experience. You’ll guide members to the right experts, manage appointment flow, and promote self-service options in a fast-paced environment.

The role emphasizes a people-centric approach, strong communication, and the ability to juggle multiple priorities while delivering exceptional service to AMA’s large member

Qualifications

• High school diploma or equivalent required.
• 2–3 years of retail, administrative, or customer service experience.
• Strong computer skills and ability to learn new systems quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome members and create a friendly first impression.
• Assess needs and connect members with the right team members for support.
• Provide information about AMA products, services, and membership benefits.
• Manage traffic flow, appointments, and promote self-service options to reduce wait times.
• Maintain a clean, organized space while supporting administrative and reception tasks.

Skills

Customer service

Communication

Multitasking

Front desk

Problem solving

Education

High school diploma

Job description

You make EVERYONE feel like they BELONG.

The Opportunity

As a Centre Coordinator within Member Services, you’re the first point of connection for our members—and the one who sets the tone for their entire experience. You bring energy, organization, and a genuine passion for helping people, ensuring every interaction is welcoming, efficient, and meaningful. In this fast-paced, people-focused role, you’ll balance front-line member support with administrative coordination. From managing appointment flow to connecting members with the right experts, you play a key role in delivering a seamless and positive experience. If you thrive on variety, enjoy solving problems on the fly, and take pride in creating great first impressions, this is where you’ll shine.

A Place to Belong

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you to feel supported throughout your journey with us. AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people.

As part of the AMA team, you’ll enjoy:

• Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• Unlimited learning opportunities, including dedicated learning time for personal development.
• Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day.
• Also, the flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods.

What You Are

• A people-person who enjoys connecting with others and creating positive experiences
• A strong communicator who balances professionalism with a warm, approachable style
• Highly organized and able to manage multiple priorities in a fast-paced environment
• A proactive problem-solver who takes initiative and follows through
• Adaptable, collaborative, and committed to continuous learning

How You’ll Make an Impact

• Welcome members and create a friendly, positive first impression
• Assess needs and connect members with the right team members for support
• Provide information about AMA products, services, and membership benefits
• Manage traffic flow, appointments, and promote self-service options to reduce wait times
• Maintain a clean, organized space while supporting administrative and reception tasks

What You Bring to the Table

• High school diploma
• 2–3 years of retail, administrative, or customer service experience
• Proven ability to deliver exceptional customer service in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Ability to work independently and as part of a team, with strong multitasking skills

Belonging Matters

Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We’ll work with you to feel supported throughout your journey with us.