Centralized Trust Associate - Bilingual Required (French/English)

Scotiabank; Ottawa; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

Join a purpose-driven team as a Trust Associate, providing exceptional support to high net worth clients in a dynamic environment. This role emphasizes proactive client service, meticulous account management, and collaboration with internal teams to ensure smooth operations. As part of an inclusive culture at a leading bank, you will leverage your bilingual skills to enhance client relationships while navigating various administrative tasks. If you're passionate about delivering a best-in-class client experience and thrive in a fast-paced setting, this opportunity is perfect for you to grow your career in the financial industry.

Qualifications

• Fluency in French and English is essential for this role.
• Strong PC skills and understanding of Trust Accounting principles are beneficial.

Responsibilities

• Provide proactive administrative support to Senior Trust Associates.
• Maintain oversight of cash positions and prepare detailed fee calculations.

Skills

Bilingualism (French/English)

Time Management

Independent Work

Client CRM Skills

Proactive Client Experience

Interpersonal Communication

Multi-tasking

Education

High School Diploma

Enrollment in Financial Industry Courses

Tools

Excel

Client CRM Systems

Job description

Title: Centralized Trust Associate - Bilingual Required (French/English)

Requisition ID: 213129

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

As a Trust Associate with Scotiatrust’s Centralized Trust Administration Group (CTAG), you provide proactive administrative and client service support to Senior Trust Associates and Scotiatrust Relationship Managers with the day-to-day management, oversight, and account administration for client, beneficiary, and Co-Trustee relationships.

Is this role right for you? In this role, you will:

1. Assist the Senior Trust Associate with providing a best-in-class, proactive and personalized client experience to high net worth clients and beneficiaries.
2. Maintain daily surveillance over cash positions and provide reports for any cash positions that require remedial attention.
3. Create/input accurate and timely accounting entries for payments to third parties, realization of assets, fee collection, referring all unusual items for further action as required.
4. Prepare detailed fee calculations in Estate and Trust accounts in accordance with fee agreements or local judicial/industry practice.
5. Prepare routine correspondence and documentation, including draft documentation in respect of matters that policy requires be submitted to the appropriate internal oversight groups concerning beneficiary/court approval of fees and statements.
6. Proactively liaise with internal support groups (i.e. GWO) to investigate and resolve issues.
7. Process new account openings in a timely and accurate manner.
8. Assist with the collection and validation of client documentation and AML/KYC materials.

Additional Accountabilities:

1. Adhere to and implement centralized functions as published to provide additional support to all Scotiatrust branches.
2. Accurately operate within Scotiatrust systems (i.e. Estate Settlement, Broadridge) according to procedures.
3. Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
4. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
5. Actively pursue effective and efficient operations of their respective areas, ensuring adherence to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.
6. Champion a high-performance environment and contribute to an inclusive work environment.

In this role you will also be:

1. Working with a lot of paper and files.
2. Organizing and shipping documents around the country.
3. Data entry for an account file update project.
4. Working mostly onsite with consideration for hybrid.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Bilingualism - Must be fluent in both French and English
• Good time management.
• Ability to work independently.
• Computer skills working with client CRMs and Excel.
• Proactive with a proven track record of providing a best-in-class client experience.
• Proven aptitude to learn new concepts and readily apply them to day-to-day tasks.
• Strong interpersonal and verbal communication skills.
• Strong time management skills and a proven ability to multi-task.

We’d also love to work with you if you have:

• High School Diploma.
• Enrollment in Financial Industry courses.
• Working knowledge of asset management and administrative procedures.
• Strong PC Skills.
• Basic knowledge of Trust Accounting principles.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.