Central - Production Plant Coordinator

Farm Boy Inc.; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

10% store discount

On-the-job training and internalProm.

Internal promotions

Community programs

Job summary

Farm Boy Inc. is seeking an organized Administrative Coordinator to support the Central Kitchen, Meat, and Warehouse teams. You will handle data entry, labour tracking, food costing, packaging, and traceability, while addressing employee onboarding and training needs in a fast-paced environment.

You will also assist with safety initiatives, sanitation communications, and customer complaint coordination, contributing to a safe and efficient operation across departments.

Qualifications

• Post-secondary education in Business Administration.
• Minimum 2 years of production or warehouse experience.
• Strong computer skills including Microsoft Excel.
• Strong communication, interpersonal, and organizational skills.
• Effective time management and prioritization abilities.
• Ability to work independently with minimal supervision while contributing to a team.
• Familiarity with warehouse operations and safety standards.
• English fluency; French language skills considered an asset.

Responsibilities

• Provide administrative support to Central Kitchen, Meat, and Warehouse teams including data entry and maintaining labour, food costing, packaging, and traceability information.
• Coordinate customer complaints and retail claims by investigating concerns and ensuring timely responses.
• Support food safety initiatives with spot checks, audits, corrective actions, and follow-ups.
• Communicate sanitation feedback between Production and Food Safety to maintain consistent practices.
• Deliver food safety refresher training and support rollout of new initiatives.
• Coordinate new hire onboarding and hands-on training including Start Fresh activities and safety considerations.
• Act as primary contact for new employees during first two weeks and provide progress feedback to Managers.
• Support temporary employee onboarding and training and coordinate with staffing agencies.
• Assist Joint Health and Safety Committee meetings and track outstanding risks and actions.

Skills

Customer service

Excel

Communication

Organizational skills

Time management

Independence + teamwork

Warehouse operations

English fluent; French asset

Education

Post-secondary education in Business Administration

Tools

Microsoft Excel

Job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You’ll support the daily operations of our Central Kitchen, Meat, and Warehouse teams through administrative coordination, employee training, food safety, and health and safety initiatives. As a key point of contact for employees and leadership, you’ll help ensure procedures are followed, new team members are supported, and operational issues are addressed in a timely manner. Here are some of the other ways you’ll help us stand out:

• Provide administrative support to the Central Kitchen, Meat, and Warehouse teams, including: data entry and maintaining accurate labour, food costing, packaging, and traceability information.
• Coordinate customer complaints and retail claims by investigating concerns, reviewing corrective actions with Managers, and ensuring complete and timely responses to PNCLs.
• Support food safety initiatives by conducting spot checks and audits, identifying non-compliance, coordinating corrective actions, and following up on implementation.
• Communicate sanitation related feedback between Production and Food Safety to support consistent practices.
• Deliver food safety refresher training and support the rollout of new initiatives, ensuring employees understand and follow established procedures.
• Coordinate new hire onboarding and hands-on training, including: Start Fresh initiatives, workstation activities, and key safety considerations.
• Act as the primary contact for new employees during their first two weeks, providing ongoing support and feedback to Managers on employee progress and assessments.
• Support temporary employee onboarding and training, providing feedback to Managers and staffing agencies on progress and performance.
• Support Joint Health and Safety Committee (JHSC) meetings across departments, following up on outstanding risks and action items to help maintain a safe work environment.
• Provide regular updates to Department and Production Managers on progress, outstanding concerns, and opportunities for improvement across key areas.
• Contribute to overall team success by taking on additional related responsibilities as needed.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Typically requires post-secondary education in Business Administration, plus a minimum of 2 years of production or warehouse experience, or an equivalent combination of education and experience.
• Strong computer skills, including experience with Microsoft Excel.
• Strong communication, interpersonal, and organizational skills, with a keen eye for detail.
• Effective time management and prioritization skills, with the ability to manage multiple tasks and proactively resolve issues.
• The ability to work independently with minimal supervision while contributing to a collaborative team environment.
• Familiarity with warehouse operations and a commitment to maintaining high standards of cleanliness, safety, and service.
• Experience in the food industry or a production environment is considered an asset.
• Comfortable working in a hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, frequent use of protective equipment or clothing, and work that is frequently performed in colder environments.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a career with us.

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Accommodation is available upon request for applicants and employees with disabilities.