Central Dispatcher/Customer Service Kelowna

Mariostowing; Kelowna; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Casual dress

Dental care

Extended health care

Paid time off

RRSP match

Vision care

Extended Health Benefits after 3 month

Job summary

Mario's Towing is expanding in Kelowna and is seeking a Fulltime Central Dispatcher to join the team. This role involves answering customer inquiries, booking tows, and ensuring customer service excellence.

The ideal candidate will possess strong communication skills and the ability to multitask in a fast-paced environment. Benefits include health care, dental, and paid time off after three months.

Qualifications

• Excellent communication skills with customers, drivers, and team members.
• Able to work under busy conditions and without supervision.
• Strong multitasking abilities and a positive attitude.

Responsibilities

• Answer incoming customer inquiries.
• Book tows and provide support to customers.

Skills

Communication skills

Computer skills

Vehicle knowledge

Multitasking

Organizing skills

Job description

Mario's Towing is growing and we are looking to add to our towing family in Kelowna!

We're currently looking for a Fulltime Central Dispatcher to join our team.

Responsibilities

• Answering phones, emails
• Working directly with customers to book tows
• Working directly with drivers in all locations, giving call information and clearing
• Maintaining Customer Service with Team Members and Customer's

Requirements

• Vehicle knowledge an asset.
• Must have computer skills
• Able to work under busy conditions
• Have excellent communication skills dealing with customers, drivers, co-workers, team members and management.
• Able to work without supervision.
• Able to work within a team environment
• Strong Multitasker and Positive Attitude
• Strong Organizing Skill

Job Duties

• Answer incoming customer inquiries
• Offer support and solutions to customers in accordance with the company's customer service policies

Wage

$21-$23.00 per hour

Benefits

• Casual dress
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care
• Extended Health Benefits after 3 months.

Schedule

• 8 hour shift
• Day shift
• Afternoon shift
• Holidays
• Weekend availability

Language

• English