CCQ Security Technician

Convergint Tech LTD; Ottawa; In loco; CAD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefit plan

RRSP contribution

Safety‑driven work environment

Tuition reimbursement

Descrizione del lavoro

Convergint Tech LTD in Ottawa, ON is seeking a bilingual Security Systems Technician - CCQ to install, program, test, and service complex security systems. You will diagnose issues, train customers, and ensure system readiness on projects of varying complexity in Ottawa and Gatineau regions.

We value strong troubleshooting, blueprint literacy, and teamwork. A Diploma in Electronics and 3–5 years of security system experience are preferred; CCQ membership is required for Quebec work.

Competenze

• Minimum 3–5 years’ experience with electronic security systems.
• Diploma in Electronics preferred; trade experience valued.
• Certifications such as Lenel/Genetec/CCure/AMAG/Kantech/Avigilon are assets.

Mansioni

• Installs, programs, tests, and services a variety of security systems.
• Responds to service calls and provides customer training on systems.
• Reads blueprints/schematics and troubleshoots equipment and software.
• Ensures compliance with local regulations and safety policies.

Conoscenze

Customer focus

Technical security systems

Programming basics

Blueprint reading

Reading schematics

Troubleshooting

MATHEMATICS

Driver's license

MS Office

Formazione

Diploma in Electronics

Relevant trade experience

Strumenti

Lenel

Genetec

CCure

AMAG

Kantech

Avigilon

Descrizione del lavoro

Job Description

Convergint is currently recruiting for a Bilingual Security Systems Technician - CCQ to join our team in Ottawa, ON. As a Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start‑up/check‑out, certification, and related customer training on assigned security projects including small to large projects that vary in complexity, servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. This role is based in Ottawa and involves work in the Gatineau region. Due to the nature of the work and applicable Quebec requirements, candidates must be a member of the CCQ.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Installs, programs, test, repairs, and services a substantial variety of security systems and equipment. The colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency. Reads blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools. Responds on client sites to a variety of customer service calls, scheduled maintenance calls, and emergency and after‑hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary. Identifies and resolves problems for service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non‑routine programs for systems. Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work. Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and on‑going technical support. Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines. Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction. Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking. Provides technical support to end users when applicable. Seeks technical guidance from more experienced staff or product vendors when required. Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance. Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.

What You’ll Need

Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. Strong technical skills and experience related to electronic security systems; may adapt and develop procedures, processes, tools to meet the more complex requirements of the job. Strong programming skills and proven ability to troubleshoot problems and look for solutions. Must be a self‑starter and work well without direct supervision. Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.). Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required. Strong verbal, written and interpersonal communication skills. Excellent organizational skills and the ability to handle multiple projects simultaneously. Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Requirements

Diploma in Electronics strongly preferred. Relevant trade experience preferred. Minimum of 3‑5 years’ experience with electronic security systems demonstrating solid technical skills. 3‑5 years of programming experience with regards to security systems with a proven ability to troubleshoot problems and look for solutions. Industry‑specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits and Perks

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Fleet Vehicle
• Work environment committed to safety
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more
• Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer

Avantages de notre entreprise

• Convergint souscrit aux principes d’équité en matière d’emploi et sollicite des candidatures nonobstant l’appartenance raciale, les origines ethniques, la couleur, la religion, le sexe, l’âge ou le handicap physique ou mental
• Des mesures d’accommodement sont disponibles à la demande des candidats durant tout le processus de recrutement
• Jours fériés de l’entreprise et congés payés
• Régime d’avantages sociaux complet immédiat (médical, dentaire, etc.)
• Contribution de l’employeur au REER
• Environnement de travail engagé envers la sécurité
• Convergint s’engage en faveur d'une culture d’inclusion et de diversité et est un employeur offrant l'égalité des chances

Salary

This role will follow CCQ ranges depending on level #OTT

Culture First

From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values‑driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.