CCM-Care Coordinator Manager

pt Health; St. Catharines; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health organization is looking for a Care Coordinator Manager to oversee clinic operations and ensure a seamless experience for patients and staff. This role includes responsibilities like managing reception, handling patient inquiries, maintaining accounts receivable, and ensuring proper data entry in their patient system. The ideal candidate will possess excellent organizational and customer service skills, with a strong background in healthcare administration.

Qualifications

• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize and multi-task.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Ensure the day-to-day operations of a clinic run smoothly.
• Manage the reception area and handle patient inquiries.
• Adhere to all company protocols.

Skills

Customer service

Organizational skills

Data entry skills

Education

High School Diploma or equivalent

College diploma program in a related field

Job description

Care Coordinator Manager – Lifemark Health Group

The Care Coordinator Manager is responsible for ensuring the day-to-day operations of a clinic run smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director / Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Primary Responsibilities

• Create an environment that is welcoming and warm to patients
• Deal effectively with customer and patient inquiries as well as complaints
• Manage the reception area
• Maintain Accounts Receivable
• Accurately enter incoming payments and perform monthly deposit reconciliation
• Ensure timely entry, accuracy, and completeness of all patient data in the Lifemark Patient System, including intake, assessment, and discharge information
• Timely submission of forms to insurance companies and stakeholders
• Process and control expenses and petty cash
• Obtain and promote GMB reviews and coach staff on the same
• Implement accounting controls and reporting
• Manage payroll, including accuracy, communications, and meeting deadlines
• Oversee clinic office management and administration
• Adhere to all company protocols

Qualifications & Core Competencies :

• High School Diploma, G.E.D., or equivalent
• Current enrollment or graduation from a college diploma program in a related field is an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with the ability to work independently and collaboratively in a team environment
• Ability to work in a fast-paced environment
• Strong computer and data entry skills
• Experience in a Physiotherapy clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available on request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent at [email address].