CCM-Care Coordinator Manager

Lifemark; St. Catharines; On-site; CAD 50,000 - 75,000; Full time

Job summary

Lifemark Health Group is seeking a Care Coordinator Manager to oversee clinic operations and administrative support for patients and staff. This permanent full-time role requires strong organizational and customer service skills, along with the ability to work in a fast-paced environment. The position involves managing reception, ensuring timely operations, and upholding company protocols to enhance patient experience.

Qualifications

• High School Diploma or equivalent required.
• Experience in a Physiotherapy clinic is an asset.
• Strong computer and data entry skills.

Responsibilities

• Manage reception area and customer inquiries.
• Ensure accurate patient data entry and reconciliation.
• Implement accounting controls and manage payroll.

Skills

Customer service skills

Organizational skills

Computer skills

Education

High School Diploma, G.E.D. or equivalent

College diploma in a related field

Job description

Care Coordinator Manager – Lifemark Health Group

Location: Lifemark Physiotherapy Pelham & Glendale, 245 Pelham Road, St. Catharines, ON, L2S 1X8

Status: Permanent Full Time

The Care Coordinator Manager is responsible for ensuring the day-to-day operations of a clinic run smoothly within the ‘front and back’ end, for both patients and staff. The position works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff. Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Primary Responsibilities

1. Create an environment that is welcoming and warm to patients
2. Deal effectively with customer and patient inquiries as well as complaints
3. Manage reception area
4. Maintain Accounts Receivable
5. Accurately enter incoming payments and perform monthly deposit reconciliation
6. Ensure timely entry, accuracy, and completeness of all patient data in the Lifemark Patient System, including intake, assessment, and discharge information
7. Timely submission of forms to insurance companies and stakeholders
8. Process and control expenses and petty cash
9. Obtain and promote GMB reviews and coach staff on the same
10. Implement accounting controls and reporting
11. Manage payroll, including accuracy, communications, and meeting deadlines
12. Oversee clinical office management and administration
13. Adhere to all company protocols

Qualifications & Core Competencies:

1. High School Diploma, G.E.D. or equivalent
2. Current enrollment or graduation from a college diploma program in a related field is an asset
3. Excellent customer service skills and telephone etiquette
4. High degree of organizational skills and ability to prioritize and multi-task
5. A “self-starter” with the ability to work independently and collaboratively in a team environment
6. Ability to work in a fast-paced environment
7. Strong computer and data entry skills
8. Experience in a Physiotherapy clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers