CCM-Care Coordinator Manager

Lifemark; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading health group is seeking a Care Coordinator Manager for their Hamilton clinic to oversee daily operations and support both patients and staff. This role emphasizes strong organizational and customer service skills while providing an excellent benefits package and opportunities for advancement in a supportive environment.

Benefits

Competitive compensation

Excellent benefits package

Pathways for management and corporate leadership

Flexible work with a stable caseload

Qualifications

• 1-5 years of experience in a clinical or similar environment.
• Excellent customer service skills and telephone etiquette.
• Strong organizational skills with the ability to prioritize.

Responsibilities

• Manage reception area and maintain Accounts Receivable.
• Ensure accurate entry of patient data and process payments.
• Oversee clinic operations and administration.

Skills

Customer Service

Organizational Skills

Multitasking

Communication

Education

High School Diploma or G.E.D.

College Diploma in a Related Field

Tools

MS Office (Word & Excel)

Job description

Care Coordinator Manager – Lifemark Health Group

Location: Lifemark Physiotherapy Main West & Longwood, 875 Main Street W., Hamilton, ON, L8S 4P9

The Care Coordinator Manager is responsible for ensuring the smooth daily operations of a clinic, overseeing both front and back-end activities for patients and staff. The role works closely with a Clinic Director/Manager or Business Lead and may supervise other administrative or support staff. Responsibilities include following standard administrative procedures, ensuring accurate and timely revenue and cash receipts reconciliation, and providing administrative support to patients and staff.

Why Lifemark?

• Collaborate with an understanding Clinic Director and enjoy a positive, comforting work environment
• Opportunity to work with a multidisciplinary team of clinicians and experience team-driven satisfaction
• Competitive compensation with an excellent benefits package for permanent employees
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence
• Diverse, stable caseload with flexibility to integrate pre-existing clients

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or equivalent
• 1-5 years of experience in a clinical or similar environment
• Current enrollment or graduation from a college diploma program in a related field (asset)
• Excellent customer service skills and telephone etiquette
• Strong organizational skills with the ability to prioritize and multitask
• Self-starter with the ability to work independently and collaboratively
• Ability to thrive in a busy, fast-paced environment
• Proficient in MS Office (Word & Excel)
• New graduates are welcome to apply

Primary Responsibilities:

• Create a welcoming and warm environment for patients
• Handle customer and patient inquiries and complaints effectively
• Manage reception area
• Maintain Accounts Receivable
• Accurately process incoming payments and reconcile monthly deposits
• Ensure timely, accurate, and complete entry of patient data in the Lifemark Patient System
• Submit forms to insurance companies and stakeholders promptly
• Process and control expenses and petty cash
• Obtain and promote GMB reviews; coach staff accordingly
• Manage accounting controls and reporting
• Oversee payroll, ensuring accuracy, communication, and deadlines
• Manage clinic operations and administration
• Adhere to all company protocols

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any part of the recruitment process. Please email us at [e-mail].

Visit and apply today! Visit www.lifemark.ca/careers