CC&B Techno- Functional Consultant

Infosys; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading global consulting firm is seeking an Oracle Utilities Customer Care and Billing Consultant to lead transformation programs in the utilities domain. The successful candidate will engage in client workshops, oversee full-cycle implementations, and possess strong expertise in Oracle CC&B. This role offers opportunities for career growth in a dynamic environment, requiring frequent travel to project sites.

Qualifications

• Minimum 4 years of experience in Information Technology.
• Experience in full-cycle implementation for a utility (Electricity/Water/Gas Domain).
• Proven ability in Oracle CC&B.

Responsibilities

• Lead CIS/CC&B transformation Programs from design to deployment.
• Drive discussions and workshops with clients on complex transformation programs.
• Execute full-cycle implementations for utility domains using Oracle CC&B.

Skills

Leadership

Analytical Skills

Client Relationship Management

Communication

Education

Bachelor’s degree or foreign equivalent

Job description

Infosys is seeking an Oracle Utilities Customer Care and Billing (CC&B) Consultant -This position’s primary responsibility will be to lead CIS/CC&B transformation Programs efforts at different stages from Business Process Design to solution design, development, and deployment. The role will require experience in Oracle CC&B/C2M and Utilities domain.

Candidate must be located within commuting distance of Mississauga, Calgary, Montreal, or Vancouver in Canada or be willing to relocate to the area. This position may require travel to project locations.

Qualifications
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience in Information Technology.
• Experience of full-cycle implementation for a utility (Electricity/Water/ Gas Domain) with hands on technical and deployment experience in Oracle CC&B.

Preferred Qualifications

• At least 5 years of industry experience, with at least 2 years in implementing CIS solutions for Utilities.
• Utility industry knowledge, especially for North American (Regulated and De-Regulated Markets) utility is a must
• Knowledge of legacy CIS systems with knowledge of business context of CIS transformation levers for a utility
• Ability to drive independent discussion and workshops with client in large complex transformation programs
• Strong leadership and delivery management background
• Experience of at least 1 or 2 full-cycle implementations for a utility (Gas/Power/Water/Sewer) with hands on Functional and deployment experience in Oracle CC&B.
• Familiarity with process integration of CC&B with other utility enterprise and operational systems such as core WAM, EBS, MDM, NMS, ITRON, L&G etc.
• Should be conversant with the Oracle Utilities Application Framework (OUAF)
• Client relationship management - Managing relationships with client personnel
• Taking Go-to-market CC&B/C2M solutions to various clients
• Participate in Planning and Governance
• Should be able to design, build, test, and deploy solution in Oracle CC&B/C2M with proficiency in RICEFW (Reports, Interface, Conversions, Extensions, Forms and Workflows)
• Should be able to run the functional workshops with business for CC&B/C2M requirements
• Should be able to conduct the demos during the functional workshops using the CC&B/C2M product
• Should be able to map the customer requirements into the product and suggest workarounds/solutions for the requirements
• Should be able to develop functional design documents from the Functional specification documents and configure the CC&B package to meet requirements for projects in this area.
• Should be able to capture the configurations required for the product and create a configuration document for the developers
• Should be able to design the forms, workflows and portlets, integration with the required systems
• Should have proficient understanding of the CIS systems and meter to cash functionality to effectively design the CC&B functionalities.
• Should be able to guide, mentor and review the end-to-end solution and perform issue resolutions during support /Post-Go Live phase.
• Should be able to assist the Testing team with the functional areas to be tested.
• Ready to travel to client locations as needed
• Good interpersonal communications and analytical ability.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a management consulting environment that requires regular travel
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Extensive travel may be required as per client and project needs.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.”

About the company

Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.

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