Catering Lounge Attendant

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 25,000 - 30,000; Full time

Job summary

MLSE Partnership is hiring a Catering Lounge Attendant to deliver exceptional hospitality at Toronto Maple Leafs and Raptors events. You will provide warm, personalized service, maintain a polished lounge environment, and ensure guests receive timely, memorable experiences from lounge prep to event-day execution.

The ideal candidate is guest-focused, reliable in fast-paced settings, holds a valid Smart Serve certification, and is available evenings, weekends, and holidays.

Qualifications

• Passion for hospitality and guest service.
• Ability to work in fast-paced, high-energy events.
• Proactive, dependable and detail-oriented.

Responsibilities

• Deliver warm, attentive, and personalized service to guests at events.
• Prepare and maintain lounge spaces before guest arrival.
• Coordinate food item pickup and return with kitchen staff.
• Provide responsible alcohol service in line with Smart Serve.
• Collaborate with catering and culinary teams to ensure smooth operations.
• Represent MLSE with professionalism and guest focus.

Skills

Hospitality passion

Guest service

Interpersonal communication

Multitasking

Professional demeanor

Teamwork

Attention to detail

Proactive & solution oriented

Education

Smart Serve Certification

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities - and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

• We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for.

Job Description

As a Catering Lounge Attendant, you will play an integral role in delivering exceptional hospitality experiences for guests attending Toronto Maple Leafs and Toronto Raptors events. As a member of the Catering team, you will help create a welcoming and elevated lounge experience through attentive food and beverage service, thoughtful guest interactions, and seamless event-day execution. From preparing the lounge before doors open to anticipating guest needs throughout the event, you will contribute to an environment that is polished, comfortable, and memorable. This role combines guest service, food and beverage operations, and event-day hospitality. You will work closely with the Catering team to ensure lounges are prepared, products are available, and guests receive timely, personalized service throughout their experience. The ideal candidate is positive, dependable, and guest-focused, with a genuine passion for hospitality. They thrive in fast-paced, high-energy environments, anticipate guest needs, and take pride in creating memorable experiences through thoughtful service and attention to detail.

Responsibilities

• Deliver warm, attentive, and personalized service to guests throughout Toronto Maple Leafs and Toronto Raptors events.
• Create a welcoming and comfortable lounge environment through professional and engaging guest interactions.
• Prepare and organize assigned lounge spaces prior to guest arrival, ensuring they are clean, stocked, and event-ready.
• Coordinate the pickup and return of designated food items from the kitchen at the beginning and end of each shift.
• Deliver food and beverage service while maintaining MLSE's standards of hospitality and guest experience.
• Anticipate guest needs and proactively replenish food, beverages, fridges, and service areas throughout the event.
• Respond to guest requests, questions, and concerns with professionalism and a solution-oriented approach.
• Communicate special food and beverage requests, guest feedback, and service or operational concerns to the Catering Supervisor or Manager on duty.
• Complete product requisitions at the end of each shift to support preparation for upcoming events.
• Provide responsible alcohol service in accordance with Smart Serve requirements and applicable regulations.
• Work collaboratively with Catering colleagues, culinary teams, and event-day partners to support seamless lounge operations.
• Represent MLSE with professionalism, warmth, and authenticity in every guest and team interaction.
• Adhere to all MLSE service standards, policies, health and safety procedures, and applicable workplace regulations.
• Support additional catering and event-day responsibilities as required.

Qualifications

• A passion for hospitality, guest service, and creating memorable experiences.
• Previous experience in hospitality, food and beverage, guest services, restaurants, hotels, live events, or a related customer service environment is considered an asset.
• Strong interpersonal and communication skills with the confidence to engage with a diverse range of guests.
• Demonstrated ability to anticipate guest needs and respond thoughtfully in a fast-paced environment.
• Positive, professional, and team-oriented with a willingness to support others and contribute wherever needed.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and maintain attention to detail during busy events.
• Proactive and solution-oriented, with the ability to exercise sound judgment when responding to guest or operational needs.
• Ability to work independently while contributing effectively as part of a collaborative team.
• Valid Smart Serve Certification is required.
• Must be available to work evenings, weekends, and holidays based events schedules.

Job Posting Compensation Range/Rate

$20/hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.