Casual Support Worker

Island Crisis Care Society; Parksville; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Casual dress

Free training

Employee Assistance Program

Health and Dental Benefits Package

Extended Health Benefits Package

Municipal Pension Plan

Job summary

Island Crisis Care Society in Parksville, BC, is seeking a Community Support Worker to support vulnerable adults in housing programs with a therapeutic, respectful approach.

The role emphasizes assessment, planning, life-skills coaching, meal preparation, safety and community liaison, with emphasis on compassion and integrity.

Qualifications

• Diploma in a related human / social service field.
• One year of related experience or an equivalent combination of education, training and experience.
• Standard First Aid with CPR-C and safety certificates.
• Criminal Record Check for Vulnerable People clearance is required.
• Strong communication and boundary-setting skills.

Responsibilities

• Participates in assessment, goal setting and program planning for clients. Documents and provides input into evaluations.
• Assists with life skills training such as meal prep, housekeeping, personal care and budgeting.
• Participates in client-focused activities according to care plans.
• Assists clients to function more independently in housing, community and program spaces.
• Provides emotional support to residents and families; maintains safety and reporting protocols.
• Identifies community services and liaises with agencies and professionals as needed.
• Prepares meals and snacks following health standards and dietary needs when needed.
• Maintains health and safety standards and completes routine reports.

Skills

Compassion

Interpersonal skills

Boundary management

Conflict management

Dependability

Job knowledge

Education

Diploma in related human / social service field

Job description

Please note: This position is open to all qualified applicants and requires union membership.

Employees currently on layoff and recall status may have rights under Article 13.5 of the Collective Agreement regarding recall and internal application priority. This posting is subject to those rights. Where a qualified employee on the recall list applies, the Employer will administer the hiring process in accordance with the Collective Agreement before considering external candidates or less senior employees.

Posting date:Sept 9, 2026

Closing date:Sept 23, 2026

Schedule line:N/A

Hours per week:varies

Schedule: varies

Classification:Community Support Worker

Grid level:10

Please note: This position is open to all qualified applicants and requires union membership.

Employees currently on layoff and recall status may have rights under Article 13.5 of the Collective Agreement regarding recall and internal application priority. This posting is subject to those rights. Where a qualified employee on the recall list applies, the Employer will administer the hiring process in accordance with the Collective Agreement before considering external candidates or less senior employees.

Organizational Focus

Since 1989, Island Crisis Care Society has operated with a missional heart to support the most vulnerable in our community; to meet individuals in need, where they are and without judgement and aim to restore hope, dignity, and community connections in meaningful ways. While we continue to grow with new and innovative programs that seek to meet the diverse needs of those we serve, we remain faithful to our founding mission to “Provide shelter and care to those in need, reflecting the love of God in loving one another”.

Within our large team of front line, management, and administrative staff, we seek to develop the core values of care, compassion and heart found in the faith-centered roots of our organization by building an inclusive team that reflects our diverse community so that we can serve those in need in relevant and meaningful ways.

Position Purpose

A Support Worker carries out their duties to create a professional and therapeutic environment with quality support for vulnerable adults. This contributes in a meaningful way to the ICCS mission to “Provide shelter and care to those in need, reflecting of the love of God in loving one another.”

Key Responsibilities

• Participates in the assessment, goal setting and program planning (Personal Service Plan) for clients (program participants). Documents, implements and provides input into the evaluation of the program.
• Assists with providing life skills training such as meal preparation, housekeeping, personal care skills and personal finance and implements personal service plans.
• Participates in various client-focused activities in accordance with care plans.
• Assists program participants to function more independently within the program space or in their own supportive housing unit, and in the community. Assists clients with daily life skills, social skills and/or behaviour management. Teaches and assists clients with activities such as organization and de-cluttering, basic cooking, money management, shopping, household safety, pet care. Facilitates physical, recreational, educational, social and vocational activities.
• Provides emotional support and feedback to residents and their families.
• Identifies social, economic, recreational and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials and the community.
• In programs where a dedicated cook is not on staff, prepares, cooks and serves meals and snacks, including those for special dietary needs and special occasions, in accordance with safety and health standards and the menu plan.
• Recognizes, analyzes and deals with potential emergency situations such as clients’ aggressive behaviour to ensure no harm comes to the client and/or the public. Reports problems to the supervisor.
• Administers first aid and medication in accordance with established policy.
• Assists with case management by identifying potential problems and reporting any difficulties. Provides input to counsellor, professional, with regard to the development of appropriate program plans to achieve residents’ objectives. Contributes to the evaluation of residents’ progress and prepares reports.
• Maintains reports such as statistics, logbooks, daily activities on residents.
• Ensures health and safety standards are maintained.
• When required, assists with residence maintenance and housekeeping duties such as laundry, sweeping, mopping floors, mowing lawns, inventory, shopping, cleaning equipment and food services.
• Performs other related duties as required.

Qualifications

Education

• Diploma in a related human / social service field.

Training and Experience

• One (1) year recent related experience. Or an equivalent combination of education, training and experience.

Required Licenses/Certificates:

• Standard First Aid with CPR-C
• FOODSAFE Level 1
• Naloxone Administration
• WHMIS 2015
• Non-Violent Crisis Prevention
• Successful Criminal Record Review for Vulnerable people

Competencies

Core Competencies

• Heart
• Compassion
• Integrity

Specialized Competencies

• Conflict management
• Dependability
• Interpersonal skills
• Job knowledge
• Boundary strength

Knowledge, Skills & Abilities

• Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-psycho-social-spiritual support in addressing these challenges.
• Follows and practices protocols and procedures consistently and faithfully and maintains effective routines;
• Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.
• Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.
• Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment.

Benefits of Working with ICCS

Come see what we have to offer:

• Casual dress
• Free training through the Homelessness Services Association of BC

Regular full-time and part-time employees may be eligible for:

• Employee Assistance Program
• Health and Dental Benefits Package
• Extended Health Benefits Package
• Participation in Municipal Pension Plan